Schedule & Delivery Team Leader

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Everything you need to know

Being a Schedule and Delivery Team Lead at Severn Trent is an exciting and varied technical expert role! Its plays a major part in our Workforce Planning & Optimisation function (this is the team that does all the liaising between the operational teams who complete the works, and our customer teams who handle customer queries that notify us of the problem). You will be leading the team that is the centralised point of contact for jobs on our network and the crews who complete the work.

You will be based at our Raynesway site in Derby, the city where all our Schedulers are based.

The role will put you as the point of contact for the team’s guidance for things like:

• Making sure there is an efficient work schedule for all Reactive Waste work, making the best use of resources available and maximising productivity.
• Making the priority decisions and reacting to high demand peaks linked to wet weather.
• Driving team performance and developing team members, ensuring our customer ethos is at the heart of all we do.

With Water and Waste being a 24/7 business for our customers we need our key workers to be covering a shift pattern to make sure our crews are working as efficiently as possible all around the clock. You will support your team of schedulers by also being present on the shift pattern. You will work on average 4 days a week coving Monday – Sunday between the hours of 7am and 10pm.

Other Key Things To Know

• Collaboration with our colleagues and contractors is key for us to meet our performance and regulatory requirements.
• With a focus on delivering first class customer service, you’ll make sure your team plan and communicate to our customers and operational colleagues within targeted timeframes.
• This team is a high-volume and faced paced function and you’ll need a keen eye for detail and right first-time attitude, even when dealing with repetitive tasks.

What we’re looking for

We’re looking for someone to lead and inspire their team so someone who has led a team before or has mentored and coached others would fly in this role.

You’ll need to be performance savvy and able to engage and coach your teams to continually refine and improve their performance. You’ll have the opportunity to improve the Workforce Planning & Optimisation team by identifying better ways of working and be part of delivering that change.

Workforce Planning & Optimisation is a high energy, proactive function and you must be able to balance priorities and workload demands ensuring that we plan the optimal schedule for our field operatives and technicians and then support them to ensure that the plan is delivered.

Multi-tasking and the ability to think creatively and innovatively to achieve our plans is essential. You’ll use challenges and grow them into opportunities of improved ways of working is essential.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How we’ll reward and care for you

It’s not just a job; it’s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favourites:

• Salary: From £32,433.66 up to £38,238.28 (Dependant on experience)
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

Let’s go

We can\’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We\’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.