Schedule & Delivery Manager

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

Are you ready to lead a dynamic team and drive operational excellence? As a Scheduling Manager within Workforce Planning & Optimisation (WPO), you will be at the helm of all planning and scheduling activities, ensuring our field operations run with precision and efficiency. This pivotal role demands strategic oversight and a commitment to aligning outputs with service levels, business priorities, and regulatory requirements.

In this role, you will lead from the front, owning the performance of the planning function, driving continuous improvement, and ensuring our processes are both effective and agile. Your leadership will be crucial in developing a high‑performing team. You will set clear expectations, hold individuals accountable, and foster a culture of ownership, excellence, and continuous learning.

Key Accountabilities In This Role Include:

• People Management: Develop and lead a front‑line team, coach for performance improvement, and ensure optimal scheduling.
• Stakeholder Management: Manage stakeholders and ensure effective communication and collaboration to meet service standards.
• Process Quality, Delivery and Insight: Maintain control of work stack and WIP, track KPIs, ensure process quality, provide performance insights, drive continuous improvement, and set daily priorities for the team.
• Technical Expertise: Act as a technical expert in planning and scheduling, utilizing tools like Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps.
• Financial Accountability: Understand cost drivers, manage teams within budget, contribute to future budgeting, and drive long‑term efficiency.

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in‑person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE'RE LOOKING FOR: We are looking for a dynamic leader with strong people management and leadership skills, excellent communication and stakeholder management abilities, and proficiency in process quality assurance. The ideal candidate will have technical expertise in dispatch, jeopardy, and alarm management, the ability to balance priorities and workload demands, and creative problem‑solving skills. Proficiency in Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps is essential. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN:

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year). Annual leave rises to 28 days after 5 years of service.
• Annual bonus scheme (of up to £2,250 per annum based on company performance).
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%).
• Family friendly policies (including a year off fully paid maternity and adoption leave).
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
• Dedicated training and development with our ‘Academy’.
• Electric vehicle scheme and retail offers.
• Two volunteering days per year.

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.