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For Companies At a Glance
- Tasks: Provide exceptional service to retailers and customers, resolving queries efficiently.
- Company: Severn Trent is a leading water company serving 4.8 million households across the UK.
- Benefits: Enjoy a competitive salary, annual bonuses, flexible leave, and health perks.
- Why this job: Make a real difference in customer experiences while working in a supportive team environment.
- Qualifications: Customer-focused mindset; experience in retail or hospitality is a plus but not essential.
- Other info: Join a diverse team that values individuality and community impact.
The predicted salary is between 21616 - 32424 £ per year.
Join us at Severn Trent, where we serve 4.8 million households and businesses across the heart of the UK. We welcome people from all walks of life and celebrate individuality, knowing that diverse minds, experiences, and backgrounds help us to learn and better serve our customers and communities.
We are looking to recruit Customer Service Advisors to join our wholesale market unit team at our Head Office in Coventry. You will be working 37 hours per week between 8am-4pm, Monday to Friday.
What You’ll Bring To The Role
As a Customer Service Advisor, you will provide a consistent and exceptional service to our retailers and NHH customers. This includes:
- Ensuring positive retailer and customer outcomes are at the heart of everything we do.
- Delivering the right solution for every customer following their first contact.
- Supporting customers when things don’t go well.
- Contributing to the continuous improvement of our policies, procedures, and data management strategy.
Your tasks will vary, and you will contact customers through voice or email, ensuring prompt and proper communication. We seek someone keen to make a positive difference to our customers, with a character, positivity, and a caring attitude. Previous customer-focused experience such as retail, hospitality, or sales is beneficial, but we can help you develop these skills.
What’s In It For You
Working here isn’t just a job; you can build a career at Severn Trent. We offer:
- A salary of £26,525.63 - £27,847.21 with annual pay reviews.
- An annual company bonus of up to £1,500.
- 33 days leave per year (25 days annual leave and 8 days in lieu for bank holidays worked).
- A flexible benefits scheme including discounted goods and services.
- A leading pension scheme with doubled contributions (up to 15% when you contribute 7.5%).
- Free parking on-site.
- Income protection covering half salary for up to five years if unable to work.
- Severn Trent shares scheme offering discounted shares.
- Family-friendly policies and two volunteering days per year.
- Life insurance of 6 times salary.
- Health fund for private medical treatment and wellbeing support.
What’s Next
We can’t wait to hear from you! Before you apply, ensure you have an updated copy of your CV ready. We will keep you informed about the outcome of your application after the closing date.
Contact Detail:
Severn Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retailer & Customer Services Advisor
✨Tip Number 1
Familiarise yourself with Severn Trent's values and mission. Understanding their commitment to customer service and community can help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Whether it's from retail, hospitality, or any other field, having specific stories ready will help you illustrate your ability to handle customer queries effectively.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle various situations can set you apart and show your proactive approach to problem-solving.
✨Tip Number 4
Network with current or former employees of Severn Trent on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Retailer & Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retailer & Customer Services Advisor role. Focus on customer service experience, teamwork, and any roles where you've demonstrated a caring attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to make a positive impact. Mention specific examples from your past experiences that demonstrate your ability to handle customer queries effectively.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and organisation. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Severn Trent
✨Show Your Customer Focus
Emphasise your customer service experience during the interview. Share specific examples of how you've positively impacted customers in previous roles, whether in retail, hospitality, or any other field.
✨Demonstrate Team Spirit
Severn Trent values teamwork, so be prepared to discuss how you work well with others. Highlight instances where you've collaborated effectively to solve problems or improve processes.
✨Be Ready for Fast-Paced Scenarios
Since the role involves handling multiple queries quickly, practice articulating how you manage time and prioritise tasks. You might be asked situational questions that test your ability to think on your feet.
✨Exude Positivity and Care
Your character matters! Convey a positive attitude and a genuine desire to help customers. Prepare to discuss why you care about making a difference in people's lives through your work.
