At a Glance
- Tasks: Join our Network Response Team to manage water network interventions and operate specialist equipment.
- Company: Severn Trent is a leading water company serving 4.8 million customers across the UK.
- Benefits: Enjoy 25 days holiday, annual bonuses, a strong pension scheme, and dedicated training opportunities.
- Other info: Training provided for C+E HGV license; two volunteering days per year included.
- Why this job: Be part of a dynamic team solving real-world problems while making a positive impact on communities.
- Qualifications: A good understanding of clean water distribution and practical experience in operating water networks is essential.
The predicted salary is between 36000 - 60000 £ per year.
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
We have an exciting new opportunity to join our team as a Network Response Technician with no experience required to apply. This brand-new team will be part of a growing operational team – with a real sense of family, that is ready to welcome and train some new recruits with open arms.
This hands‑on team is equivalent to the Severn Trent 'Emergency Services’ who work 24/7, 365 days a year and are always ready to deploy and respond to no supply calls when they come in.
As part of the Network Response Team, a typical day involves being prepared and ready for deployment anywhere within the Severn Trent area. You’ll need to demonstrate flexibility by driving a range of vehicles from 4x4s to articulated tankers (don’t worry if you haven’t got a HGV driving license, we’ll train you up!).
The team’s primary goal is to restore supply to customers within 3 hours of customers going off water supply. We achieve this through two main methods, the first is network injection, where we inject directly into the water pipes. The second method is through a reservoir hatch injection to make sure our reservoir remains full of water for customers to stay on supply.
You’ll be provided with excellent training to enable you to excel and successfully operate industry leading equipment, with the added bonus of being supported by a brilliant and supportive team.
This role gives you the opportunity to create an excellent career path with your Class 1 & Class 2 driving courses included in your progression path.
This is a 24/7 role, working a 4 on–4 off shift pattern, covering 365 days a year.
Like we’ve said, if you haven’t got any relevant experience don’t worry, we can help with that. We’ll give you all the training, guidance and support you need.
WHAT WE'RE LOOKING FOR
All you’ll need is a driver’s license – as part of the job will be moving water around our network to restore our customers water supplies.
And of course, you’ll need to think on your feet, enjoy problem solving, and are happy to get stuck in – in this brilliant hands‑on role. You’ll also need to be happy to engage with customers, as you’ll be at the heart of our communities when they need us most.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
How We’ll Reward And Care For You
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favourites:
- Salary: Starting at £33,561.84 dependent on experience.
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
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Network Response Technician in Birmingham employer: Severn Trent
Severn Trent is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With opportunities for growth within the water industry and a commitment to community engagement in the Edgbaston area, employees can take pride in their contributions while enjoying a stable work-life balance. The company also provides competitive benefits and a collaborative environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Network Response Technician in Birmingham
✨Tip Number 1
Familiarise yourself with the clean water distribution network. Understanding how it operates and the common issues that arise will give you an edge during interviews, as you'll be able to speak confidently about your knowledge and experience.
✨Tip Number 2
Network with current or former employees of Severn Trent. They can provide insights into the company culture and the specific challenges faced by the Network Response Team, which can help you tailor your approach when discussing your problem-solving skills.
✨Tip Number 3
Prepare to discuss your practical experience with operating water distribution networks. Be ready to share specific examples of how you've successfully implemented temporary supply resolutions in past roles, as this will demonstrate your hands-on expertise.
✨Tip Number 4
Showcase your stakeholder management skills. Think of examples where you've effectively collaborated with teams or managed relationships to achieve a common goal, as this role requires strong teamwork and communication abilities.
We think you need these skills to ace Network Response Technician in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to grasp the responsibilities and requirements of the Network Response Technician position. Highlight your relevant experience in clean water distribution and problem-solving skills in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job. Emphasise your practical knowledge of operating water distribution networks and any relevant certifications, such as a C+E HGV license.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention how your background and character fit with Severn Trent's values, particularly your ability to work in a team and solve complex problems.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Severn Trent
✨Understand the Water Distribution Network
Make sure you have a solid grasp of how the clean water distribution network operates. Be prepared to discuss your experience with network interventions and any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
As a Network Response Technician, you'll need to demonstrate your ability to tackle complex issues. Think of specific examples where you've successfully resolved problems, especially in high-pressure situations.
✨Highlight Team Collaboration Experience
This role involves working closely with various teams. Be ready to share experiences where you've effectively collaborated with others, particularly in delivering critical plans or interventions.
✨Express Your Caring Attitude
Severn Trent values positivity and a caring attitude. During the interview, convey your passion for helping others and how you can contribute to the team's mission of serving the community.
