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- Tasks: Provide exceptional service to customers and retailers, ensuring positive outcomes.
- Company: Join Severn Trent, a leading water company dedicated to making a difference.
- Benefits: Great salary, annual bonus, 33 days leave, and flexible benefits.
- Why this job: Make a real impact in a fast-paced environment while helping customers.
- Qualifications: Customer-focused mindset and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 26525 - 27847 £ per year.
We have exciting new roles within our ever changing and growing specialist back-office function. As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and Non House Hold customers. This will include ensuring that positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don't go so well.
Accuracy and efficiency are key attributes of this role ensuring a right first-time mindset. The role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy. In this role you will undertake all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience.
Your tasks will vary, as will your means of contacting customers whether this be through voice or email; it is imperative that it is done promptly and properly. We want someone who's keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we're looking for.
It's great if you have some kind of customer focused experience such as retail, hospitality, sales or similar. But even if you haven't, we can help you with this. It's a fast-paced environment so you'll need to be comfortable in resolving one query and then moving quickly onto the next.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.
Do you have a strong, customer focused mindset and the ability to work in a team? Or perhaps you're an organised individual with great written and verbal skills? Well, if you are, read on.
Hello. We're Severn Trent and we think water is wonderful. And we're pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here.
Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can. Our Customer Service Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.
Benefits:
- A great starting salary of £26,525.63 rising to £27,847.21 upon successful completion of your probation and with a pay review each year!
- Annual company bonus of up to £1,500
- 33 days leave per year - that's 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
- Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers, holidays etc.
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Free parking on-site
- Income protection covering half salary for up to five years if you are unable to work
- Severn Trent shares scheme, offering the opportunity to purchase discounted shares
- Family friendly policies
- Two volunteering days per year
- Life insurance of 6 times salary
- Accident insurance
- Health fund to help contribute to private medical treatment for those struggling to get treatment on the NHS.
- Free physio, mental health counselling and virtual GP service.
Customer Services Advisor employer: Severn Trent
Contact Detail:
Severn Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Severn Trent. Understand their values and how they serve their customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations. Be ready to share examples from your past experiences or even role-play with a friend. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your personality! Severn Trent is looking for someone with a caring attitude and positivity. Don’t be afraid to let your character shine through in your responses. Share stories that highlight your enthusiasm for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. So, don’t wait around – get your application in and let’s make a difference together!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight any customer service experience you have, even if it's from retail or hospitality. We want to see that you genuinely care about making a positive difference for customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your character and positivity align with our values at Severn Trent, and how you can contribute to our mission of exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Severn Trent
✨Know the Company Inside Out
Before your interview, take some time to research Severn Trent. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, think of specific examples from your past experiences where you went above and beyond for a customer. Whether it’s from retail, hospitality, or any other field, be ready to share these stories to demonstrate your customer-focused mindset.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond accurately and show that you value communication. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Emphasise Your Positive Attitude
Severn Trent is looking for candidates with a caring attitude and positivity. Be sure to convey your enthusiasm for helping others and making a difference. Share instances where your positive outlook helped resolve a challenging situation, as this aligns perfectly with what they’re seeking.