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For Companies At a Glance
- Tasks: Provide exceptional customer service via phone and email interactions.
- Company: Leading utility company in the UK focused on customer satisfaction.
- Benefits: Competitive salary, annual bonuses, and paid volunteering days.
- Why this job: Join a team dedicated to making a positive community impact.
- Qualifications: Positive attitude, strong problem-solving skills, and ability to thrive in fast-paced settings.
- Other info: Flexible shift patterns with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading utility company in the UK is seeking a Customer Advisor to provide exceptional service through phone and email interactions. Ideal candidates will have a positive attitude, strong problem-solving skills, and the ability to thrive in a fast-paced setting.
The role includes 37 hours per week with various shift patterns. Employees can expect competitive salary and benefits including annual bonuses and paid volunteering days.
Join a team dedicated to customer satisfaction and community impact!
Customer Experience Advocate employer: Severn Trent
Contact Detail:
Severn Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advocate
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills and positive attitude during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, and applying directly helps us keep track of all candidates effectively!
We think you need these skills to ace Customer Experience Advocate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to make a difference in our customers' lives.
Highlight Relevant Experience: Make sure to mention any previous roles where you’ve provided exceptional service, especially in fast-paced environments. We love seeing how your skills can translate into making our customers happy!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Experience Advocate role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fantastic team.
How to prepare for a job interview at Severn Trent
✨Know the Company Inside Out
Before your interview, take some time to research the utility company. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Experience Advocate, you'll need to demonstrate strong problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Positive Attitude
A positive attitude is key in customer service roles. During the interview, convey your enthusiasm for helping customers and your ability to stay upbeat even in challenging situations. Share stories that highlight your resilience and commitment to customer satisfaction.
✨Prepare for Shift Pattern Questions
Since the role involves various shift patterns, be ready to discuss your availability and flexibility. Think about how you can adapt to different schedules and express your willingness to work as needed. This shows you're serious about the position and ready to contribute.
