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- Tasks: Train and onboard new team members through engaging learning experiences.
- Company: Severn Trent is dedicated to building skilled teams with a focus on lifelong learning.
- Benefits: Enjoy 25 days holiday, annual bonuses, and a leading pension scheme.
- Why this job: Join a positive culture that values innovation and personal development.
- Qualifications: Passion for customer service and a commitment to continuous improvement are essential.
- Other info: Flexible working options available; apply quickly as positions may close early.
The predicted salary is between 36000 - 60000 £ per year.
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At Severn Trent we’re on a mission to build the most skilled teams around, with our purpose-built learning facility (the Academy!) dedicated to the development of all our teams across Severn Trent, it is no surprise that lifelong learning is an important part of our success.
We have an exciting opportunity for you to join our ambitious Academy team as a Customer Contact Trainer
EVERYTHING YOU NEED TO KNOW
As a Customer Trainer, you\’ll play a key role in developing our existing team and onboarding new recruits through engaging classroom and digital learning experiences. You’ll design and deliver content tailored to different learning styles, ensuring every colleague feels supported and inspired.
Working closely with your team, you’ll have the freedom to shape training delivery and introduce innovative ideas that make a real difference to both our people and our customers. You’ll be passionate about creating a positive, empowering culture—celebrating learning, investing in development, and prioritising well-being to build a truly exceptional Customer Training Team
The role involves travel across various Midlands sites to deliver training sessions
Some Of Your Other Key Accountabilities Will Include
- Design and deliver engaging induction training for new Customer Contact employees, covering systems, policies, processes, and customer experience topics.
- Create and deliver training for transformation projects and ad hoc changes, aligned to learning outcomes and project goals.
- Develop digital learning content, including system journeys and e-learning modules, to support blended learning.
- Track and manage attendance and assessment data.
- Provide team leaders with learner insights to support post-training development.
- Continuously evaluate and improve training effectiveness.
- Engage with the business to ensure training remains relevant and aligned with stakeholder needs.
How We Work
You\’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you\’ll usually find us in the office, but working from home is supported, when you need it.
What Were Looking For
We’re looking for passionate, customer-focused individuals to join our team.
You’ll need to be enthusiastic about learning, developing others, and delivering outstanding service, even in challenging situations.
We value people who are adaptable, collaborative, resilient, and committed to sustainability.
Our culture thrives on positivity, continuous improvement, and a shared drive to make a real difference for our customers. If you’re ready for a fast-paced, ever-evolving environment where your ideas and energy matter, we’d love to hear from you
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities
How We’ll Reward You And Care For You
It\’s not just a job; it\’s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you\’ll contribute to the environment and community too.
Here Are Some Of Our Favourites
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (up to £1,500 based on company performance and subject to eligibility)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year
LET’S GO
We can’t wait to hear from you!
Have an updated CV ready and spare five minutes to apply. We\’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.
Please note, we may close this advert early if we receive a high volume of applications—so we encourage you to apply as soon as possible
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Utilities
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Customer Contact Trainer employer: Severn Trent
Contact Detail:
Severn Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Trainer
✨Tip Number 1
Familiarise yourself with Severn Trent's mission and values. Understanding their commitment to lifelong learning and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare examples of how you've successfully delivered training or developed learning content in the past. Highlighting your experience with different learning styles will demonstrate your ability to engage diverse audiences.
✨Tip Number 3
Research current trends in customer service training and digital learning tools. Being knowledgeable about innovative training methods can set you apart and show that you're proactive about improving training effectiveness.
✨Tip Number 4
Network with current or former employees of Severn Trent on platforms like LinkedIn. Gaining insights from their experiences can provide valuable information to help you tailor your approach and understand the company culture better.
We think you need these skills to ace Customer Contact Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, customer service, and any specific skills that align with the role of a Customer Contact Trainer. Use keywords from the job description to demonstrate your fit.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and development. Mention specific examples of how you've successfully engaged learners in the past and how you can contribute to Severn Trent's mission.
Showcase Your Adaptability: In your application, emphasise your ability to adapt training methods to different learning styles. Provide examples of how you've tailored content in previous roles to meet diverse needs.
Highlight Continuous Improvement: Discuss your commitment to continuous improvement in training effectiveness. Share any experiences where you've evaluated and enhanced training programmes based on feedback or assessment data.
How to prepare for a job interview at Severn Trent
✨Show Your Passion for Learning
As a Customer Contact Trainer, your enthusiasm for learning and development is crucial. Be prepared to share examples of how you've fostered a learning culture in previous roles or how you plan to do so at Severn Trent.
✨Demonstrate Adaptability
The role requires someone who can adapt to various learning styles and environments. Highlight experiences where you've successfully tailored training methods to meet diverse needs, showcasing your flexibility and creativity.
✨Engage with Real Scenarios
Prepare to discuss real-life scenarios where you've improved training effectiveness or addressed challenges in customer service. This will demonstrate your practical experience and problem-solving skills, which are essential for the role.
✨Emphasise Collaboration
Severn Trent values teamwork and collaboration. Be ready to talk about how you've worked with others to achieve training goals, and how you plan to engage with team leaders and stakeholders to ensure training remains relevant.
