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- Tasks: Help customers via phone and email, solving their queries with a caring attitude.
- Company: Join Severn Trent, a top-rated employer in the utilities sector.
- Benefits: Competitive salary, generous holiday, annual bonuses, and excellent training opportunities.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Looking for positive, caring individuals ready to learn and adapt.
- Other info: Dynamic team environment with strong support for personal development.
The predicted salary is between 26412 - 37000 £ per year.
As a Customer Advisor you'll chat to customers over the phone and via email whilst being given the freedom to help them in a way you would like to be helped. You'll take ownership of their needs and find a way, no matter what, to figure things out with them. We want great people who do more because we care. Your colleagues will be some of the most amazing people you'll be lucky enough to call friends. They're an enthusiastic, determined, curious crew who love making waves in the water industry who share our mission to humanise customer experiences to make them amazingly brilliant.
We don't lie - it's not easy. Learning in a fast-paced, ever-changing environment isn't for the faint-hearted. Every day you will come across problems not seen before, and you'll be tasked with bringing about solutions. So, expect the unexpected. Ask questions, drive change, and share your ideas. There's a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. But don't worry, we'll help you build your knowledge and be committed to your development.
And when it comes to the skills and experiences we're looking for, don't get too hung up on that. We're just looking for people with the right character, positivity, and a caring attitude - and welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.
You'll be based at our Edgbaston site in Birmingham. You'll work within a dedicated team of 12 and build a real team spirit! With this being such a critical role, we're looking for someone who can join us 37 hours a week, working across a range of shift patterns between 8:00am and 6:00pm, Monday to Friday. Please note there is no onsite parking, but the location is easily accessible via nearby public transport (Edgbaston, B16-9DD).
WE ARE CURRENTLY RECRUITING FOR YOU TO START WITH US ON 20TH APRIL 2026. You will go through a 4 WEEK TRAINING PROGRAMME and need to be able to attend every day (Monday to Friday 9:00am - 5:00pm).
You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in-person moments to keep our culture alive and why for this role you'll usually find us in the office during our working hours.
As we've said, you'll be talking to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too. You'll be a team player - nobody wins unless we all win. We'll be looking for you to have the ability to think on your feet in a fast-paced environment and have the confidence to be empowered and make your own decisions. If something is getting in the way of us delivering great customer service, you need to help us change it and you'll need to be committed to owning customer queries end to end with no hand off to another department.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- A salary of £26,412.75, with a company pay increase each year
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
Customer Advisor employer: Severn Trent
Contact Detail:
Severn Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Severn Trent's mission and values. This will help you connect with the team and show that you genuinely care about their goals.
✨Tip Number 2
Practice your phone and email communication skills. As a Customer Advisor, you'll be chatting with customers all day, so make sure you're comfortable expressing yourself clearly and positively.
✨Tip Number 3
Be ready to think on your feet! Prepare for unexpected questions or scenarios during your interview. Show us how you can problem-solve and adapt in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our amazing team at Severn Trent.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your character and positivity. Remember, we’re looking for people who care and can connect with our customers.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the role of a Customer Advisor. Highlight any relevant experience you have in customer service or problem-solving, as these are key to thriving in our fast-paced environment.
Show Your Curiosity: We love a curious mind! In your application, mention any instances where you've asked questions or driven change in previous roles. This shows us that you're ready to tackle unexpected challenges and learn continuously, which is super important here at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our culture and values before you hit send!
How to prepare for a job interview at Severn Trent
✨Know the Company and Its Values
Before your interview, take some time to research Severn Trent and understand their mission to humanise customer experiences. Familiarise yourself with their values and how they prioritise employee engagement and community impact. This will help you align your answers with what they care about.
✨Showcase Your Problem-Solving Skills
As a Customer Advisor, you'll face unexpected challenges daily. Prepare examples from your past experiences where you've successfully resolved issues or adapted to change. Highlight your ability to think on your feet and demonstrate how you can bring solutions to the table.
✨Emphasise Your Caring Attitude
Severn Trent is looking for candidates with a positive and caring attitude. During the interview, share stories that showcase your empathy and commitment to helping others. This could be through previous work experiences or even personal anecdotes that reflect your character.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the team culture, opportunities for growth, or how they support employees in their development. Engaging in this way can leave a lasting impression.
