Overview
In this role you will investigate water quality issues and provide expert technical guidance to a wide range of stakeholders. You will support major capital schemes with water quality input and maintain strong hygiene controls. You’ll deliver 24/7 water quality support as part of the Public Health and Standards team, balancing customer updates with rigorous analysis. You join a collaborative culture that values inclusivity and community impact, helping protect public health while delivering reliable water services.
Pay / Benefits
- 28 days holiday + bank holidays (optional buy/sell up to 5 days)
- Annual bonus scheme (up to 2,250 per annum)
- Leading pension scheme – employer contribution up to 15%
- Family-friendly policies (including fully paid maternity/adoption leave)
- Sharesave – discounted Severn Trent shares
- Dedicated training and development with the Academy
Responsibilities
- Assess risk and define response to water quality issues (sample result failures, operational events, complex complaints)
- Advise stakeholders across operations and customer care on water quality matters
- Act as a primary contact for customers with complex water quality issues and provide progress updates
- Facilitate Root Cause Analysis sessions across complex water quality issues
- Build relationships with public health professionals and advocate for water quality and public health protection
- Provide expert water quality input during delivery of major capital schemes
- Support ongoing 24/7 water quality operations as part of the Public Health and Standards team
Key requirements
- Understanding of drinking water quality standards and principles of water treatment
- Strong communication skills with customers and a broad range of internal/external stakeholders
- Degree in a scientific or engineering subject
- Full driving license
- Strong communication
- Stakeholder engagement
- Problem solving
- Drinking water quality standards
- Principles of water treatment
- Root Cause Analysis facilitation
Water Quality Specialist in Coventry employer: Severn Trent
At Severn Trent, we believe in nurturing talent and fostering a supportive work environment where every employee can thrive. As an Operational Technician, you'll not only play a vital role in maintaining essential water services across Stafford and Cannock, but you'll also benefit from comprehensive training, generous holiday allowances, and a commitment to your professional growth. Join us and be part of a team that values your contributions while making a positive impact on the community and the environment.
