Administration & Technical Support in Coventry

We’re dedicated to protecting the environment and enhancing the communities we serve. Our mission goes beyond delivering one of life’s essentials; we’re committed to sustainability and making a positive difference across our region. Join us to be part of something meaningful and lasting that will leave a legacy for generations to come. If you want to do more, because you care, we want to talk to you.

We are looking for an Operations Co-ordinator to join our Incident Response Team! In this role, you’ll drive the effective organisation and coordination of key activities required in supporting the operational teams to deliver effectively including vehicle servicing schedules, skills & training, equipment coordination and elements of resource coordination and responsible for managing shift SAP substitutions. Working predominantly from our Coventry office but you may be required to travel further within the Severn Trent region.

Ready to make a difference?

• Manage shift coordination in SAP for IRT Teams, including substitutions and utilisation reporting.
• Compile, present, and track performance, compliance updates, and audit actions.
• Liaise with Waste OCC, IRT Managers, and customers to meet SLAs, resolve complaints, and oversee insurance claims.
• Coordinate defect rectification work, purchase orders, and other operational tasks to support managers.
• Produce reports for comm cells (Level 1 & 2) and senior management sessions, alongside ad-hoc administrative support.

For this role the successful candidate will have strong IT skills, particularly in Excel and PowerPoint, and an understanding of management systems, including experience with SAP, CLICK, and Power BI. The right skills and experience are important. But if you can think on your feet in a fast-paced environment, have the right character, positivity, and a caring attitude we want to talk to you too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

• Generous holiday entitlement (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.