LET’S CUT STRAIGHT TO IT
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
Let’s Tell You More
The role of a Regional Community Communications Officer is to keep in close contact with the communities in which we serve. We want someone who is close to the detail and can create a positive relationship and meaningful impact on the communities we have ongoing works in, before, during and after the works have happened. Whether it be customers, local businesses, councillors – anyone affected day to day by our important works, we want them to be aware of the importance of the services we provide and keep them in mind in our approach and planning, and make a catered, personalised communications experience for them.
How We Work
You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home and regional face to face travel can bring. So, you’ll usually find us in the office, out on site, and working from home is supported, when you need it.
This role offers a 12-month fixed term contract. You will be based at our Derby – Raynesway office but will need frequent regional travel. Working hours are 37 hours a week, Monday to Friday.
What We Are Looking For
- Experience in communications, engagement, customer service, stakeholder management or a related discipline.
- Strong written, verbal and presentation skills.
- Experience managing stakeholder relationships.
- Strong planning and organisational skills.
- Confident using a range of computer systems and software (including but not limited to): Word, Excel, Asana/project management tool, Power BI.
- Ability to analyse information and identify risks and opportunities.
- Ability to influence and challenge constructively.
- Ability to manage multiple projects and priorities simultaneously.
- Customer-focused with a strong understanding of customer needs and expectations.
- Has a driving licence and is willing to travel across the patch frequently.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
How We’ll Reward And Care For You In Return
- 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
#J-18808-Ljbffr
Community Communications Officer employer: Severn Trent
At Severn Trent, we believe in nurturing talent and fostering a supportive work environment where every employee can thrive. As an Operational Technician, you'll not only play a vital role in maintaining essential water services across Stafford and Cannock, but you'll also benefit from comprehensive training, generous holiday allowances, and a commitment to your professional growth. Join us and be part of a team that values your contributions while making a positive impact on the community and the environment.
