Severn Trent is transforming how we learn from customer feedback. As an RCA Specialist, you'll analyze executive-level complaints, uncover trends and identify opportunities to improve customer experiences. You'll work with Data Insights Expert and teams across the business to translate data into actionable changes.
This 12-month fixed-term contract is a 37-hour week, Monday to Friday. Regular travel to our Coventry Head Office is required, with flexible regional office base and some home working.
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Root Cause Analyst — Customer Experience & Improvement in Birmingham employer: Severn Trent
At Severn Trent, we believe in nurturing talent and fostering a supportive work environment where every employee can thrive. As an Operational Technician, you'll not only play a vital role in maintaining essential water services across Stafford and Cannock, but you'll also benefit from comprehensive training, generous holiday allowances, and a commitment to your professional growth. Join us and be part of a team that values your contributions while making a positive impact on the community and the environment.
