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- Tasks: Lead a team in the Operational Control Centre, managing critical decisions and ensuring optimal outcomes.
- Company: Join Severn Trent, a company passionate about water and its people.
- Benefits: Competitive salary, generous holiday, annual bonuses, and a leading pension scheme.
- Why this job: Make a real impact on water services for 8 million customers while developing your career.
- Qualifications: Strong programme management skills and the ability to influence at all levels.
- Other info: Enjoy dedicated training, family-friendly policies, and opportunities for personal growth.
The predicted salary is between 55000 - 70000 £ per year.
Hello, we’re Severn Trent and we think water is wonderful. We’re pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drunk and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
What You’ll Do
In this role, you will lead a team within the Operational Control Centre (OCC), influencing key ODI’s (Supply Interruptions, Pollutions, Water Quality & C-MEX). You will manage Controllers, Technicians, and Technical Experts 24/7, making critical decisions on operational control and asset failures. Reporting to the OCC Business Lead, you will collaborate with various teams to ensure optimal outcomes and build stakeholder trust. Your responsibilities include maintaining customer service for 8 million customers, mitigating fines, and ensuring effective environmental performance through proactive monitoring. You will drive risk assessment for planned activities, emphasizing technical coaching and continuous improvement. Additionally, you will lead incident management up to Operational Bronze level and serve as the Hydraulic workstream lead for higher-level events.
Other Accountabilities
- Responsible for timely and effective responses to operational issues on the network.
- Responsible for forecasting future events and ensuring the control centre and field teams have contingencies measures in place for dealing with new incidents / events.
- Responsible for capturing costs and learning during events for post review analysis.
- Accountable for line management & development of technical skills within the team.
- To make sure every planned intervention meets the required preconditions & is delivered effectively.
- Work collaboratively with Water Resources for protecting grid resources through reactive events.
- Working closely to develop and maintain channels between planned R&C activity in line with PH&S department standards and the Operational control centre.
- Ensure all risk assessments for your teams are completed and conducted to the required SLA's, quality standard and is visible to all the relevant teams within STW.
- Accountable for the link between the planned work teams and reactive work team ensure 24/7 support for planned interventions.
- Play an active part in the wider Control Centre improvement plan in conjunction with the wider Control Centre Management Team – Flexing teams and workload between reactive and planned activity when needs must.
What You’ll Bring To The Role
In order to succeed in this role, you should have strong programme management skills to prioritize work and adhere to SLAs and standards. You need to influence all levels within the organization, building a network of key stakeholders. Identifying and acting on risks and opportunities is crucial, as is managing the team flexibly to address these and create business cases when control measures aren’t possible. Effective meeting facilitation, strong leadership in line with the STW model, and the ability to build sustainable development plans for the team are essential. You must also make commercially difficult decisions and link outcomes to broader business needs.
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family
- Salary: £63,647.49 + associated allowances.
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year).
- Annual bonus scheme (of up to £2,225 per annum based on company performance).
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%).
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
- Dedicated training and development with our ‘Academy’.
- Family friendly policies.
Whats Next?
We can’t wait to hear from you. Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you’re wanting to find out even more, search on social media. P.S. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
Network Control Lead in Birmingham employer: Severn Trent
Contact Detail:
Severn Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Control Lead in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Severn Trent. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Severn Trent’s values, recent projects, and challenges they face. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience and how it aligns with the role of Network Control Lead. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Network Control Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Network Control Lead role. Highlight your programme management skills and any relevant leadership experience to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you care about water and how your background can help us serve our customers better. Be genuine and let your personality shine through!
Showcase Your Team Management Skills: Since this role involves leading a team, share examples of how you've successfully managed teams in the past. We want to see your ability to influence and build relationships across different levels.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and we’ll keep you updated on your application status!
How to prepare for a job interview at Severn Trent
✨Know Your Stuff
Make sure you understand the key responsibilities of the Network Control Lead role. Brush up on your knowledge of operational control, risk assessment, and incident management. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of your leadership experience. Think about times when you've influenced others or made critical decisions under pressure. This will demonstrate your ability to lead effectively in a high-stakes environment.
✨Connect with Stakeholders
The job requires building trust with various teams and stakeholders. During the interview, highlight your experience in collaboration and communication. Share specific instances where you successfully navigated complex relationships to achieve positive outcomes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for hypothetical scenarios related to operational issues or team management. Practising your responses will help you articulate your thought process clearly during the interview.
