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- Tasks: Engage with customers via phone and email to enhance their experience.
- Company: Leading utility provider in Birmingham with a focus on customer satisfaction.
- Benefits: Salary of £26,412.75, 25 days holiday, annual bonus, and pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Enthusiastic attitude and adaptability in a fast-paced environment.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 15847 - 18498 £ per year.
A leading utility provider in Birmingham seeks a Customer Advisor to engage with customers via phone and email. This critical role requires 37 hours a week, working between 8:00am and 6:00pm, Monday to Friday. An enthusiastic attitude and the ability to adapt in a fast-paced environment are essential.
Successful candidates will receive comprehensive training and a salary of £26,412.75, along with various benefits, including:
- 25 days of holiday
- An annual bonus
- A leading pension scheme
Customer Experience Advisor - Growth & Impact in Birmingham employer: Severn Trent
Contact Detail:
Severn Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Growth & Impact in Birmingham
✨Tip Number 1
Be yourself during the interview! We want to see your enthusiasm and how you can adapt to our fast-paced environment. Show us your personality and let your passion for customer service shine through.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle different situations and be ready to share your thoughts. This will help us see how you think on your feet and your problem-solving skills.
✨Tip Number 3
Ask questions! We love candidates who are curious and engaged. Prepare a few questions about the role or the company to show us that you're genuinely interested in being a part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our fantastic team at the leading utility provider in Birmingham.
We think you need these skills to ace Customer Experience Advisor - Growth & Impact in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to engage with customers in a positive way.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve had to adapt quickly or handle customer queries, as this will show us you’re a great fit for our fast-paced environment.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for the Customer Experience Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Severn Trent
✨Know the Company Inside Out
Before your interview, take some time to research the utility provider. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, you'll need to demonstrate your ability to engage with customers. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or work under pressure. Practising your answers can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training processes, or growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can grow with them.
