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For Companies At a Glance
- Tasks: Join our team to inspect and maintain waste networks while providing top-notch customer service.
- Company: Severn Trent is dedicated to environmental care and community service in the Staffordshire region.
- Benefits: Enjoy a competitive salary, generous holiday, training opportunities, and family-friendly policies.
- Why this job: Make a real impact in your community while enjoying outdoor work and problem-solving challenges.
- Qualifications: A C1 driving license and a passion for quality service and teamwork are essential.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
Do you care about the environment and enjoy being outdoors? Do you enjoy problem solving and going above and beyond to offer the best quality service every time? Do you have a passion for speaking to people? If the answer to these questions is “yes, absolutely!” then this is the role for you!
Everything You Need to Know
We have a new opportunity to join Severn Trent's Waste Customer Networks team covering our Staffordshire region! This team is responsible for the inspection, maintenance, improvements, and repair of our waste network. The Van Pack Operative role involves resolving issues and providing excellent service to our customers. You’ll work within communities, addressing issues like blocked sewers using vacuum, jetting, and blockage clearing equipment. The role involves shift work, including weekends and evenings, on a rotating schedule, with on-call/standby duties.
Additional Responsibilities
- Carrying out CCTV surveys of drainage systems to diagnose and determine solutions.
- Liaising with departments like control, operations, and maintenance.
- Working in confined spaces and at heights.
- Operating your vehicle in compliance with legislation and company policies.
- Maintaining vehicles in a clean and roadworthy condition.
What You’ll Bring to the Role
- Holding a C1 driving license is necessary.
- A commitment to quality and attention to detail, ensuring issues are properly diagnosed and fixed.
- Self-motivation, teamwork, and a strong work ethic.
- Ability and desire to build strong customer relationships.
- Strong organizational skills and problem-solving interest.
Our Commitment to Diversity
We welcome individuals from all backgrounds and celebrate diversity, believing it helps us serve our communities better.
What’s In It for You
Working at Severn Trent offers career development, rewards, and training. Our benefits include:
- Salary from £25,000 plus weekend and shift allowances
- 25 days holiday plus bank holidays, with options to buy or sell days
- Annual bonus up to £1,500
- Enhanced pension scheme (company contributes up to 15%)
- Sharesave scheme at a discounted rate
- Training through our ‘Academy’
- Electric vehicle scheme and retail offers
- Family-friendly policies
- Two volunteering days per year
Next Steps
We look forward to hearing from you. Please have an updated CV ready. For questions, contact our recruitment team at recruitment@severntrent.co.uk. To learn more, search #LifeAtSevernTrent on social media. We will inform you of your application outcome after the closing date.
Van Pack Operative employer: Severn Trent Water
Contact Detail:
Severn Trent Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Van Pack Operative
✨Tip Number 1
Familiarise yourself with the specific equipment and techniques used in the role, such as CCTV surveys and blockage clearing methods. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the position.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved issues, especially in customer service settings. This will highlight your ability to handle the challenges that come with the Van Pack Operative role.
✨Tip Number 3
Network with current or former employees of Severn Trent, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your commitment to environmental issues and community service. Since the role involves working outdoors and engaging with local communities, demonstrating your passion for these areas will set you apart from other candidates.
We think you need these skills to ace Van Pack Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Van Pack Operative role. Emphasise your problem-solving abilities, customer service experience, and any relevant qualifications, such as your C1 driving licence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the environment and your commitment to providing excellent service. Mention specific examples of how you've gone above and beyond in previous roles to resolve issues or improve customer satisfaction.
Highlight Teamwork and Communication Skills: In your application, emphasise your ability to work well in a team and communicate effectively with customers and colleagues. This is crucial for the Van Pack Operative role, where liaising with different departments is key.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the company in your application. Mention why you are excited about working with Severn Trent and how you can contribute to their mission of serving the community.
How to prepare for a job interview at Severn Trent Water
✨Show Your Passion for the Environment
Since the role involves caring for the environment, make sure to express your enthusiasm for sustainability and outdoor work. Share any relevant experiences that highlight your commitment to environmental issues.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully resolved issues, especially in a customer service context. This will showcase your ability to think on your feet and provide excellent service.
✨Highlight Teamwork and Communication
The role requires liaising with various departments, so emphasise your teamwork skills. Discuss how you’ve effectively communicated with others in previous roles to achieve common goals.
✨Be Ready for Practical Questions
Expect questions related to operating equipment and working in confined spaces. Familiarise yourself with the tools mentioned in the job description and be prepared to discuss safety protocols and your experience with similar tasks.
