Smart Metering Field Team Manager

Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do. It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush. From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Everything You Need to Know

We are seeking a dynamic Smart Metering Field Team Manager to lead a team of Smart Metering Field Technicians. Your primary objective will be to ensure the efficient rollout of meters, detect water leaks, and manage tamper alarms. You will drive performance through exceptional leadership and resource management. In this role, you will be responsible for delivering outstanding customer service consistently and ensuring all work is carried out safely. Collaboration with contractors, business partners, and Trade Unions is essential, as is improving operational processes to minimize waste and enhance efficiency. You will lead and implement changes to boost team performance, manage budgets for operational and capital expenditure, and coordinate efforts to promptly detect and address water leaks. You will ensure the availability of resources for both planned and reactive work, build strong relationships with subcontractors and internal stakeholders, and represent the team at senior-level meetings while maintaining direct communication with leadership. Mentoring and training team members for continuous improvement is a key aspect of this role, along with ensuring compliance with safety regulations and managing customer complaints effectively.

What You’ll Bring to the Role

We are seeking a dynamic and experienced leader to join our team. The ideal candidate will have a proven track record in managing, leading, and inspiring teams in a pressurized, customer-focused environment. Experience in managing and leading teams through times of change is essential, as is the ability to work to targets, handle pressure, and manage emergency situations effectively. Additionally, you should also have substantial budget experience, including planning and control, and a thorough understanding of regulatory requirements and procedures. Familiarity with Health & Safety, HR, NRSWA, Environmental, and QA policies and standards is crucial. In addition to these experiences, the ideal candidate will possess strong capabilities in creating an engaged team through effective communication and active listening. Being skilled in planning and organizing, setting clearly defined goals, managing time effectively, and identifying and organizing resources needed to accomplish tasks are also desirable skills required for the role. An interest in leakage detection concepts, leakage reporting complexities, and an understanding of how Netbase works to report will be advantageous.

What’s in it for You

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

What’s Next?

We can’t wait to hear from you. Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails. And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on socials.