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For Companies At a Glance
- Tasks: Transform complex data into actionable insights to enhance customer service.
- Company: Join Severn Trent, a passionate team dedicated to delivering essential water services.
- Benefits: Enjoy 28 days holiday, annual bonuses, and a leading pension scheme.
- Why this job: Be part of a culture that values diversity and continuous improvement while making a real impact.
- Qualifications: Experience in complex data environments and proficiency in data visualisation tools are essential.
- Other info: Opportunity for career growth with award-winning training and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Department: Customer Planning & Scheduling
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too. Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of nearly 10,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
Are you an analytical problem-solver with data translation expertise? We have an exciting opportunity for you to become a Senior Insight Analyst in our Workforce Planning and Optimisation team based out of either Derby, Leicester, Coventry or Shelton. As a Senior Insight Analyst you’ll turn complex data into actionable insights to enhance the service our customers receive from us. Embedded in the CIP team, you’ll extract and visualize data from multiple systems, driving critical decisions. Your knack for simplifying data, boundless curiosity, and stellar storytelling skills will be key to your success. The role will require you to be Kraken trained and intricately imbedded in the day to day of the Kraken operation teams whilst leveraging the analytical and insight capabilities of the CIP team.
Key accountabilities in this role include:
- Data Guardians: Ensure the integrity of key data for Kraken teams.
- Customer Insight: Supporting with insight on how we can deliver an ever improving and cost effective service for our customers.
- Data Visualization: Extract and visualize complex data to drive decisions.
- Efficiency Driver: Identify cost-saving opportunities across channels.
- Team Partner: Align with Kraken teams’ goals while challenging for the best outcomes.
- Reduce Overlap: Create insights to minimize duplicate efforts.
- Actionable Insights: Use data from various sources to create insight.
- Continuous Improvement: Contribute to a culture of continuous improvement, striving to exceed ambitions stated in the creation of and best in class service provision.
WHAT YOU’LL BRING TO THE ROLE
First and foremost, we expect you to have experience of working within a complex data environment with an understanding of Contact Centre metrics and KPI’s. Knowledge of data visualisation and extraction tools and methods are essential along with advanced proficiency in Microsoft Excel VBA and PowerPoint. We’d also love for you to also have experience or an interest in machine learning or AI capabilities. The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off fully paid maternity and adoption leave)
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you. Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails. And if this has sparked your curiosity, and you’re wanting to find out even more, search #LifeAtSevernTrent on social media.
Senior Insight Analyst employer: Severn Trent Water
Contact Detail:
Severn Trent Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Insight Analyst
✨Tip Number 1
Familiarise yourself with the Kraken operation teams and their data needs. Understanding their daily challenges will help you tailor your insights to be more relevant and impactful.
✨Tip Number 2
Brush up on your data visualisation skills, especially with tools like Power BI or Tableau. Being able to present complex data in a clear and engaging way will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've used data to drive decisions in previous roles. Be ready to discuss these during any interviews.
✨Tip Number 4
Engage with Severn Trent's social media channels to understand their culture and values better. This will help you align your application with what they are looking for in a candidate.
We think you need these skills to ace Senior Insight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis, visualisation, and any specific tools mentioned in the job description, such as Microsoft Excel VBA and PowerPoint. Use keywords from the job listing to align your skills with what Severn Trent is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical problem-solving skills and your passion for delivering customer insights. Mention your experience with complex data environments and how you can contribute to Severn Trent's mission of providing excellent service.
Showcase Your Storytelling Skills: In your application, emphasise your ability to turn complex data into actionable insights. Provide examples of how you've simplified data for decision-making in previous roles, as this aligns with the key responsibilities of the Senior Insight Analyst position.
Highlight Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by sharing instances where you've identified cost-saving opportunities or enhanced processes in your past work. This will resonate well with Severn Trent's focus on efficiency and innovation.
How to prepare for a job interview at Severn Trent Water
✨Understand the Role
Make sure you have a solid grasp of what a Senior Insight Analyst does, especially in relation to data visualisation and customer insights. Familiarise yourself with the key accountabilities mentioned in the job description, as this will help you tailor your responses during the interview.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've successfully turned complex data into actionable insights. Be ready to discuss specific tools and methods you've used for data extraction and visualisation, particularly Microsoft Excel VBA and PowerPoint.
✨Demonstrate Curiosity and Problem-Solving
Exhibit your curiosity by asking insightful questions about the company's data practices and challenges. Highlight instances where your problem-solving skills led to significant improvements or cost savings in previous roles.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be prepared to discuss how you've successfully collaborated with others in the past. Share examples that illustrate your ability to align with team goals while also challenging the status quo for better outcomes.
