Apprentice Customer Quality Technician (Level 2) in Royal Leamington Spa

LET’S CUT STRAIGHT TO IT

At Severn Trent, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That’s why we’re on a mission to deliver bigger and better things, and we need passionate apprentices like you to help us achieve our goals. Our people and culture are the heart of our success. We’re proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we’re looking for more brilliant people who are eager to turn challenges into opportunities for a better future. If you’re excited to learn, and ready to make a real impact, we want you on our team.

LET’S TELL YOU MORE

Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Quality Technician Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. You’ll be supported every step of the way. Your role will be to gain practical experience in a few teams developing your knowledge and understanding of Severn Trent and the processes. All of this will allow you to further develop your skills so you can communicate data effectively to a wide variety of stakeholders. Furthermore, you’ll spend time with our customer-facing teams, delivering high-quality services and ensuring water quality standards are met in line with regulations and company policies. We welcome all apprentices from diverse backgrounds, as we know diverse minds bring new ideas and a different way of thinking. We are looking for someone who wants to build their career with us and grasp new opportunities, and in return we will support you with varied experiences, training and development to provide a grounding for your future career.

HOW WILL THE PROGRAMME WORK?

You will be based in Leamington Spa, Warwickshire, the heart of our patch. The programme requires you to complete placements across different customer service and water quality teams throughout your time in the role, gaining exposure in different areas of the department so that you are equipped with the right skills to build your career here at Severn Trent. In this exciting programme, you will have the chance to discuss your development and career ambitions in your 1-1 meetings with business leads, mentors, a study buddy, the cohort leader, and the New Talent Team. As part of this apprenticeship, you will be studying towards a Level 2 qualification in Customer Service.

WHAT YOU WILL LEARN

• Providing wide ranging information about the Company, while explaining the procedures associated with Water Quality testing
• Working as a team, across different functions
• About regulations and how you work within this
• Your range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery
• Internal policies and procedures, including any complaints processes that are relevant to Severn Trent
• How to frequently and consistently communicate and work with others in the interest of helping customers efficiently

WHAT WE ARE LOOKING FOR

We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term. If you have the passion to succeed that we see in our apprentices every day, you’ll be a great match for our programme. We’d love you to be someone with:

• A ‘can do’ attitude – willing to get stuck in, take accountability for decisions and actions and who takes pride in their work
• A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment
• Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving.