Regional Scheduler

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Department: Customer Planning & Scheduling

Regional Scheduler

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 10,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Are you a detail-oriented, adaptable professional with strong communication, collaboration, and problem-solving skills? We\’re on the lookout for 6 Regional Schedulers to join our Workforce Planning and Optimisation team.

As a Regional Scheduler, you\’ll collaborate with various teams across different functions, ensuring that the right work gets done efficiently. You\’ll manage both reactive and proactive tasks, coordinating with planning teams to implement long-term solutions. Your ability to adapt and manage schedules will be crucial in meeting our Service Level Agreements (SLAs) and keeping both internal and external customers informed and satisfied.

Key accountabilities in this role include:

• Schedule and dispatch urgent work, liaising with teams as needed.
• Manage schedules to meet SLAs, focusing on incident response.
• Make in-day changes and liaise with Ops teams to ensure work is completed within SLA.
• Manage the impact of unplanned absences and rota changes.
• Use scheduling software (SAP, Sales Force, EScada, etc.) efficiently.
• Communicate schedule changes to stakeholders.
• Identify issues and develop solutions promptly.
• Anticipate risks and apply dynamic solutions.
• Liaise with external bodies like the Highway Authority for effective scheduling

You’ll work Monday – Friday between the hours of 7am – 4pm and will spend 2-3 days in Raynesway, Derby and the rest onsite in Staffordshire within the region you partner. This will enable in person collaboration with key stakeholders in both Workforce Planning and Optimisation and Waste Networks.

We are holding an assessment centre for this role on Thursday 7th August in Raynesway, Derby at 1pm.

WHAT YOU’LL BRING TO THE ROLE

We are seeking individuals that will demonstrate tenacity and accountability in delivering results, be highly detail-oriented and organized, and possess strong communication, collaboration and problem solving skills.

Key Skills for a Regional Scheduler:

• Organisational Skills:Break down complex tasks and ensure everything is accounted for.
• Detail-Oriented:No aspect of the schedule is overlooked.
• Resourcefulness:Find creative solutions to scheduling conflicts.
• Flexibility and Adaptability:Adjust plans quickly to unexpected changes.
• Communication Skills:Strong oral, aural, and written communication.
• Technical Proficiency:Skilled in using scheduling software and tools.
• Scheduling Principles:Solid understanding of best practices.
• Influencing Skills:Manage resources effectively and deliver within SLAs.
• Customer-Centric:Proactively keep customers informed.
• Data Interpretation:Prioritise the schedule based on data insights.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off paid for any maternity and adoption leave)
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date – so keep an eye on your phone and emails.

And if this has sparked your curiosity, and you\’re wanting to find out even more, search#LifeAtSevernTrenton social media.

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