Network Gang Operative

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Our people are what make Severn Trent a truly exciting and inclusive place to work. We’re a team of over 9,000 people with a purpose to deliver one of life’s essentials, and we do it all while thriving in our unique culture.

We’re a growing, Midlands-based FTSE100 plc and welcome people from all walks of life, celebrating their individuality, as we know diverse minds, experiences, and backgrounds help us to learn and better serve our customers and communities.

It’s an exciting time to join, as we have a huge ambition to deliver bigger and better than ever before over our next 5-year regulatory period. If you’re seeking an exciting and rewarding career in Operations, Severn Trent is the place to be.

EVERYTHING YOU NEED TO KNOW

We have an exciting opportunity within our Customer Operations department to become a Network Gang Operative!

In this role, you will be responsible for the operation and maintenance of Severn Trent’s underground water network. This includes inspecting, improving, and repairing our assets to ensure a continuous supply of potable water to our customers through our infrastructure.

The role involves providing effective installation, repair, and maintenance services on the company’s infrastructure assets, such as pipes and ancillary fittings. You will respond to and resolve issues raised by customers or the public, liaise with other departments, and work with our Contract Partners to deliver these services efficiently.

You will also be responsible for delivering scheduled work to customers in accordance with the company\’s service level agreements or customer service standards, and you must perform your duties in compliance with statutory or regulatory standards. Providing excellent customer service in line with company policies and standards, aiming for first-time right delivery, is essential.

Please note that a full UK driving license is required for this role. You will be expected to work a 42.5-hour week and be part of a standby rota (1 in 6).

WHAT YOU’LL BRING TO THE ROLE

We seek an individual with previous experience in utilities, capable of reacting quickly to deliver solutions during repairs. Experience in customer-focused roles is desirable, especially the ability to communicate effectively and explain technical messages simply.

Physical fitness and the ability to work outdoors in all weather conditions are vital. The ability to work well both as part of a team and independently using your initiative is also important.

WHAT’S IN IT FOR YOU

Working at Severn Trent isn’t just a job; it’s a career. We offer rewards for your efforts, including a range of benefits and award-winning training to help you reach your potential. We also support you in contributing to environmental and community well-being.

Some of our key perks include:

• 25 days holiday + bank holidays (with the option to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £1,150 per year based on company performance)
• Leading pension scheme – we double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the opportunity to buy Severn Trent Plc shares at a discount
• Dedicated training and development through our ‘Academy’
• Family-friendly policies

WHAT’S NEXT?

We look forward to hearing from you.

Before applying, please prepare an updated CV and set aside about five minutes. We will inform you of the outcome after the closing date, so keep an eye on your phone and emails.

If you’re curious to learn more, search #LifeAtSevernTrent on social media.

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