At a Glance
- Tasks: Analyse data to forecast demand and optimise customer service operations.
- Company: Join Severn Trent, a top utility company with a strong employee engagement culture.
- Benefits: 28 days holiday, annual bonus, family-friendly policies, and training opportunities.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth.
- Why this job: Make a positive impact on the environment while developing your career.
- Qualifications: Strong analytical skills and ability to communicate insights effectively.
Department: Customer Planning & Scheduling
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you on our team.
We’re looking for a Forecasting Expert to join the Workforce Planning & Optimisation Team to partner with the Contact Centre Operations team to ensure we have a deep understanding of the demand arriving into our Contact Centre, driving understanding into customer behaviours which will support delivery of key service metrics. You’ll do this by extracting and interpreting data from multiple systems and manipulating the information to provide enhanced forecasting models. You’ll provide robust insight that shows forecast risk and opportunity, with clear recommendations on how this can be optimised, across both the long- and short-term planning cycles. Working with our new Kraken model, you’ll be curious to understand our updated processes and culture, adapting future planning models to our new ways of working.
WHAT WE’RE LOOKING FOR
You’ll be comfortable working in a resource planning environment, particularly in forecasting and capacity planning. Your analytical problem-solving skills and ability to translate complex data into insight that can be understood by non-technical stakeholders will be top notch! Influencing stakeholders to deliver operational improvements is something you can demonstrate and feel confident that you can achieve in this role. The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250.00, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
Forecasting & Planning Expert employer: Severn Trent Water
Severn Trent Water is an excellent employer, offering a dynamic work culture that prioritises collaboration and innovation in enhancing waste infrastructure. Employees benefit from robust career growth opportunities and the chance to engage in meaningful, environmentally-focused initiatives, all while working in a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Forecasting & Planning Expert
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Severn Trent Water!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Forecasting & Planning Expert at Severn Trent Water.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Severn Trent Water.
✨Apply Directly through Our Website
When you find a suitable opening like Forecasting & Planning Expert at Severn Trent Water, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Forecasting & Planning Expert
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Severn Trent Water, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Severn Trent Water. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Severn Trent Water
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Severn Trent Water!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
