Severn Trent Water is seeking a Waste Customer Resolution Case Coordinator based at our headquarters in Coventry on a 6-month contract. The role focuses on escalated customer issues across the region, with a strong emphasis on a customer-first mindset and delivering great service to meet Cmex targets.
You will manage end-to-end processes for customers on our private service, coordinate with COSC, Network Control and Field teams, and drive improvements through data-led insights.
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Waste Customer Resolution Specialist in Coventry employer: Severn Trent Water
Severn Trent Water is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in delivering modular solutions for major infrastructure projects. Employees benefit from comprehensive growth opportunities, a commitment to sustainability, and the chance to make a meaningful impact in the community while working in a supportive environment that values efficiency and quality.
