Communications Business Partner in Coventry

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too. Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of over 8,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

In this influential and partnership led role, you’ll work closely with senior managers and the Senior Leadership Team to deliver outstanding, high impact internal communication and engagement across one of Severn Trent’s largest and most dynamic business areas. You’ll be the go-to communications partner for your directorate, able to confidently translate business strategy into compelling messaging, powering engagement, and ensuring colleagues across both field based and office teams receive clear, timely and motivating information.

Day to day you’ll act as a key interface between your business area and the wider Communications function, ensuring consistency, alignment and best practice delivery across channels, campaigns and events. Working as part of our dedicated Internal Communications team, you’ll use your relationship building skills, strategic mindset and creativity to bring our organisational goals to life for colleagues, strengthen leadership communication, and help shape a happy, healthy and high performing workplace.

You’ll be responsible for:

• Strategic Partnering & Stakeholder Management
  • Act as the primary communications partner for your business area, building strong, trusted relationships with senior managers and SMT members to ensure communications land effectively and drive performance.
  • Understand directorate objectives, operational priorities and people challenges, using insight to shape tailored comms plans that support outcomes.
  • Provide counsel to senior stakeholders on communication approach, risks and opportunities, including during periods of change or uncertainty.
  • Represent your business area within the wider Communications team, ensuring alignment to central strategy, editorial processes and key campaigns.
• Internal Communication Planning & Delivery
  • Lead the creation and delivery of a comprehensive internal communications plan for your area, ensuring alignment with both directorate goals and the wider Severn Trent strategy.
  • Translate complex strategies and operational messages into clear, engaging and accessible content for all colleague groups including dispersed, field based and frontline teams.
  • Develop and maintain a robust channels approach, using data and insight to drive improvements across digital, face to face and leadership led communication.
  • Produce compelling content and communications across multiple platforms, ensuring clarity, consistency and high editorial standards.
• Change & Leadership Communications
  • Oversee communications for business area change programmes, ensuring colleagues are informed, prepared and supported.
  • Coach and support senior leaders on effective communication, including narrative development, storytelling, and impactful delivery.
  • Ensure timely two way feedback loops so leaders remain connected to colleague sentiment and operational realities.
• Insight, Measurement & Continuous Improvement
  • Use colleague feedback, data and channel analytics to measure impact and continuously improve communications activity.
  • Identify what works (and what doesn’t), test new approaches and harness new media to drive engagement.
  • Contribute to planning, performance and insight processes across the wider Communications team.

WHAT YOU’LL BRING TO THE ROLE

• Stakeholder Excellence - Strong experience building relationships at senior levels, with the confidence to challenge, influence and guide stakeholders in a fast paced environment.
• Strategic & Tactical Delivery - Proven ability to shape and deliver internal communications plans that help the business meet its goals — particularly across large, dispersed or operational teams.
• Creativity & Storytelling - A passion for bringing stories to life, with excellent written skills and the ability to tailor content for different audiences and channels.
• A People First Mindset - Ability to get under the skin of different colleague groups, understanding what they need, what motivates them, and how best to reach them.
• Data Driven Thinking - Comfortable using data, measurement and insights to guide decisions, improve performance and demonstrate value.
• Collaboration & Adaptability - A proactive team player who works brilliantly across multiple functions — including External Campaigns, Planning & Insight, Creative, Stakeholder Engagement and External Comms.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.