Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone and email, resolving queries and providing support.
- Company: Join Severn Trent, a top UK employer focused on employee engagement and community impact.
- Benefits: Enjoy a competitive salary, generous holiday, annual bonuses, and family-friendly policies.
- Why this job: Make a real difference in customer experiences while growing your career in a supportive environment.
- Qualifications: Looking for positivity, caring attitude, and the ability to think on your feet.
- Other info: Dynamic team culture with excellent training and development opportunities.
The predicted salary is between 26300 - 29000 £ per year.
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
As a Customer Advisor you’ll chat to customers over the phone and via email whilst being given the freedom to help them in a way you would like to be helped. You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. We want great people who do more because we care.
Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends. They’re an enthusiastic, determined, curious crew who love making waves in the water industry who share our mission to humanise customer experiences to make them amazingly brilliant.
Learning in a fast-paced, ever-changing environment isn’t for the faint-hearted. Every day you will come across problems not seen before, and you’ll be tasked with bringing about solutions. So, expect the unexpected. Ask questions, drive change, and share your ideas.
There’s a lot to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. But don’t worry, we’ll help you build your knowledge and be committed to your development.
We’re just looking for people with the right character, positivity, and a caring attitude – and welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.
You’ll be based at our Edgbaston site in Birmingham. You’ll work within a dedicated team of 12 and build a real team spirit! With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working across a range of shift patterns between 8:00am to 6:00pm Monday to Friday. Please note there is no onsite parking, but the location is easily accessible via nearby public transport (Edgbaston, B16-9DD).
We are currently recruiting for you to start with us on 20th April 2026. You will go through a 4-week training programme and need to be able to attend every day (Monday to Friday 9:00am – 5:00pm).
You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.
As we’ve said, you’ll be talking to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too. You’ll be a team player – nobody wins unless we all win.
We’ll be looking for you to have the ability to think on your feet in a fast-paced environment and have the confidence to be empowered and make your own decisions. If something is getting in the way of us delivering great customer service, you need to help us change it and you’ll need to be committed to owning customer queries end to end with no hand off to another department.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
It’s not just a job; it’s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favourites:
- A salary of £26,412.75, with a company pay increase each year
- 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome ASAP and then you’ll be asked to do an online assessment, so please keep an eye on your emails and complete the assessment and we’ll go from there.
We will only be able to send the link to the online assessment once, which will expire after 5 days.
Customer Advisor in Birmingham employer: Severn Trent Water
Contact Detail:
Severn Trent Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Severn Trent. Understand their values and mission, especially how they focus on customer experience and community impact. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you think on your feet and show that you can handle unexpected situations, just like the job requires.
✨Tip Number 3
Show your personality! During the interview, let your character shine through. They’re looking for positivity and a caring attitude, so don’t be afraid to share personal stories that highlight these traits.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the team at Severn Trent. Don’t forget to keep an eye on your emails for the online assessment!
We think you need these skills to ace Customer Advisor in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your character and positivity. Remember, we’re looking for people who care and can connect with our customers.
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight any relevant experience or skills that show you can think on your feet and handle customer queries effectively. We love seeing how your background can contribute to our team!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if needed, and don’t forget to proofread for any typos – first impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it ensures your application goes straight to us. Plus, you’ll get updates on your application status, so keep an eye on your inbox!
How to prepare for a job interview at Severn Trent Water
✨Know the Company
Before your interview, take some time to research Severn Trent. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll be dealing with customers daily. Prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond to help someone. This will demonstrate your caring attitude and problem-solving skills.
✨Embrace the Unexpected
The role involves tackling new challenges regularly. During the interview, express your adaptability and willingness to learn. Share instances where you've had to think on your feet or adapt to changing situations, as this aligns perfectly with what they’re looking for.
✨Be Yourself
Severn Trent values individuality and character. Don’t be afraid to let your personality shine through during the interview. Be positive, authentic, and show your enthusiasm for making a difference. They want to see the real you!
