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For Companies At a Glance
- Tasks: Join our team to support customers and learn essential skills in a dynamic environment.
- Company: Hafren Dyfrdwy, a top UK employer focused on community and sustainability.
- Benefits: Enjoy 23 days holiday, annual bonuses, and dedicated training for your career growth.
- Why this job: Make a real impact while earning and learning in a supportive apprenticeship programme.
- Qualifications: A passion for customer service and a willingness to learn are key.
- Other info: Diverse and inclusive culture with excellent career progression opportunities.
The predicted salary is between 800 - 1400 £ per month.
At Hafren Dyfrdwy, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That’s why we’re on a mission to deliver bigger and better things, and we need passionate apprentices like you to help us achieve our goals.
Our people and culture are the heart of our success. We’re proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we’re looking for more brilliant people who are eager to turn challenges into opportunities for a better future.
If you’re excited to learn, and ready to make a real impact, we want you on our team.
LET’S TELL YOU MORE
Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Advisor Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. You’ll be supported every step of the way. Your role will be to gain practical experience in a few teams developing your knowledge and understanding of Hafren Dyfrdwy and the processes.
All of this will allow you to further develop your skills so you can communicate data effectively to a wide variety of stakeholders. Furthermore, you’ll spend time with our customer facing teams, delivering high quality products and services to our customers.
We welcome all apprentices from diverse backgrounds, as we know diverse minds bring new ideas and a different way of thinking. We are looking for someone who wants to build their career with us and grasp new opportunities, and in return we will support you with varied experiences, training and development to provide a grounding for your future career.
HOW WILL THE PROGRAMME WORK?
You will be based at our head office in Wrexham, the heart of our patch. The programme requires you to complete placements with our Customer Advisor teams throughout your time in the role, gaining exposure in different areas of the department so that you are equipped with the right skills to build your career here at Hafren Dyfrdwy.
In this exciting programme, you will have the chance to discuss your development and career ambitions in your 1-1 meetings with business leads, mentors, a study buddy, the cohort leader, and the New Talent Team.
As part of this apprenticeship, you will be studying towards a Level 2 qualification in Agored Cymru. We encourage you to read this additional information before applying.
WHAT YOU WILL LEARN
- You will expand your knowledge of how to understand the different needs and priorities of our customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.
- You’ll learn the internal policies and procedures, including any complaints processes and digital media policies that are relevant to your role and our organisation.
- Learn how to establish the facts that enable you to create a customer focused experience and appropriate response.
- How to recognise customers that are in financial difficulties or vulnerable situations and where appropriate discussing the relevant Assistance Schemes.
- How to work to various performance targets including customer satisfaction, productivity, and accuracy.
WHAT WE ARE LOOKING FOR
We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term.
If you have the passion to succeed that we see in our apprentices every day, you’ll be a great match for our programme. We’d love you to be someone with:
- A ‘can do’ attitude – willing to get stuck in, take accountability for decisions and actions and who takes pride in their work.
- A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment.
- Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving.
- Excellent communication and collaboration skills and enjoy working with multiple teams.
- Ability to analyse and interpret information and effectively communicate this to different team members and audiences.
- Curiosity to learn quickly in a reactive and dynamic working environment.
ABOUT THE PROGRAMME
Our New Talent Team will guide you and support you every step of the way. Furthermore, your line manager, mentor and apprentice buddy will be there to help you in making sure you reach your full potential here at Hafren Dyfrdwy.
Location: Wrexham, Wrexham Road, Wrexham, LL14 4EH
Standard: Agored Cymru
Entry Criteria: This Apprenticeship Programme is a Level 2 (equivalent to GCSE A-C or Grades 4-9). If you don't already have GCSEs in English and maths, you will need to take functional skills as part of the apprenticeship, which is an alternative to GCSEs and achieve a Level 1 while continuing to work to a Level 2.
Driving Requirements: There are no driving requirements for this role.
You will be working 37 hours per week Monday to Friday, across 8am - 4pm/9am - 5pm working pattern.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.
With that in mind, here are just some of our favourite perks that you’ll get being part of the Hafren Dyfrdwy family:
- 23 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year).
- Annual bonus scheme (of up to £1,500, which is subject to eligibility).
- Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%).
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
- Dedicated training and development with our Academy.
- Retail Offers.
- Family friendly policies.
- Two paid volunteering days per year.
As if that isn’t enough, you’ll receive an annual salary increase whilst you’re on programme and you’ll also get an increase when you move into your first job.
DIVERSITY AND INCLUSION
At Hafren Dyfrdwy we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments.
Find out more about our commitments to Diversity and Inclusion at Hafren Dyfrdwy.
LET’S GO
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
Roles close on 16th March at Midday (12pm).
Check your diary – face to face assessments will run from through April and May 2026.
Estimated start date - September 2026.
To find out more about working with us, search #LifeatSevernTrent on social media.
Apprentice Customer Advisor (Level 2) employer: Severn Trent Water
Contact Detail:
Severn Trent Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor (Level 2)
✨Tip Number 1
Get to know Hafren Dyfrdwy! Research their values and mission, so you can show your passion for the environment and community during interviews. This will help you stand out as someone who truly aligns with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be working with various teams and customers, being able to express yourself clearly is key. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the utility sector. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Hafren Dyfrdwy family and ready to make a difference.
We think you need these skills to ace Apprentice Customer Advisor (Level 2)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and making a difference.
Tailor Your Application: Make sure to customise your application to reflect the values and goals of Hafren Dyfrdwy. Highlight any relevant experiences or skills that align with our mission of delivering care for the environment and supporting communities.
Show Your Curiosity: We love candidates who are eager to learn! In your application, mention any instances where you've taken the initiative to learn something new or adapt to challenges. This shows us you're ready to dive into the dynamic environment we offer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Severn Trent Water
✨Know the Company
Before your interview, take some time to research Hafren Dyfrdwy. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion
During the interview, express your enthusiasm for the role and the company. Share specific examples of how your interests align with their goals, especially around customer service and community support. A 'can do' attitude can really set you apart!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of examples from your past experiences where you had to manage customer expectations or handle a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewers. Inquire about the training and development opportunities available for apprentices or how they measure success in the Customer Advisor role. This shows you're proactive and genuinely interested in your future with them.
