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- Tasks: Lead a team to drive data insights and optimise customer experience.
- Company: Severn Trent provides water services to 8 million people across the UK.
- Benefits: Enjoy competitive salary, 31 days holiday, annual bonuses, and private medical cover.
- Why this job: Make a real impact on customer satisfaction while working in a supportive, diverse environment.
- Qualifications: Experience in commercial planning and managing analytical teams is essential.
- Other info: We celebrate individuality and welcome diverse backgrounds to enhance our community.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Senior Data & Insights Lead role at Severn Trent
Join to apply for the Senior Data & Insights Lead role at Severn Trent
We’re Severn Trent and we think water…and people are wonderful!
24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.
This role is vital to the service we deliver those 8 million customers, and we think you’d love it.
EVERYTHING YOU NEED TO KNOW
We’re looking for a Senior Data & Insights Lead to join our Commercial Performance team to drive and maintain our Retail business plan, ensuring that operational performance and innovation is understood, robust forecasting is in place and regulatory commitments are met.
You’ll lead a team of Data Delivery, Data Science and Customer Insight experts who manage the end-to-end service channels and customer data, answer complex questions using a range of data sources plus predict customer and market behaviour.
In this role, you\’ll provide critical interface between numerous functions like Regulation, Finance and Transformation by:
- Leading and Inspiring: Guide a talented team to manage and deliver detailed plans, ensuring seamless day-to-day operations.
- Driving Strategic Decisions: Take charge of risk management, presenting senior stakeholders (Heads of Departments) with clear, costed options for response and mitigation.
- Optimising Performance: Oversee collections targets and performance reporting, balancing cost control with value creation.
- Forecasting with Precision: Manage a team dedicated to detailed forecasting, tracking critical KPIs through AMP 8 (2025 – 2030).
- Enhancing Customer Experience: Lead data science and customer insight functions to support projects that improve customer satisfaction and drive performance.
- Leveraging Data for Success: Ensure accurate data delivery and workflow management, both internally and with third parties, to achieve the best outcomes for Severn Trent and its customers.
The teams you’ll lead are split across our Coventry head office and Shrewsbury office, so you’ll be happy to travel between the two to support your team.
What You’ll Bring To The Role
To succeed in this role, you should be adept at executing complex commercial planning techniques using best practice tools, with a keen understanding of financial choices and their impacts on strategic decisions. You will need to effectively manage a team of experienced analysts and developers, ensuring that strategic objectives are clearly understood and achieved. Your excellent stakeholder management skills will be crucial in navigating a complex business environment.
Additionally, you should have a solid grasp of business plans and the ability to identify both short and long-term risks and opportunities to maximize value. Experience in an omni-channel customer service business is essential, as is the ability to influence decisions based on sound commercial rationale. A good understanding of the UK Water Market or a similar customer-focused cash-to-revenue business will also be highly beneficial.
The ideal candidate will possess strong leadership and management skills, having successfully led diverse teams, including those with highly analytical and technical expertise. You’ll have exceptional analytical abilities, capable of delving into complex analyses while maintaining a broad perspective.
Effective communication is key, as you’ll be able to convey technical modelling results to both experts and non-experts alike. Additionally, you’ll be adept at applying a customer-focused approach to data and insights, interpreting the potential impacts on Severn Trent customers. Working closely with cross-functional senior stakeholders to resolve priority conflicts is another critical capability.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude, we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite\’s Perks That You’ll Get Being Part Of The Seven Trent Family
- Competitive Salary
- 31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to 20% of salary dependent on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Car allowance of £5,208 pa (pro-rata where appropriate)
- Private medical cover, life assurance, income protection and personal accident cover
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off paid for any maternity and adoption leave)
- Two volunteering days per year
What’s Next
We can’t wait to hear from you.
If your curiosity has been piqued and you\’re wanting to find out even more, search on social media.
Ps. we’ll always let you know the outcome of your application after the closing date – so keep an eye on your phone and emails!
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Senior Data & Insights Lead employer: Severn Trent Plc
Contact Detail:
Severn Trent Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Data & Insights Lead
✨Tip Number 1
Familiarise yourself with the UK Water Market and its regulatory environment. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the utilities sector, especially those involved in data and insights. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in the past. Be ready to share specific examples that highlight your ability to inspire and drive performance.
✨Tip Number 4
Stay updated on the latest trends in data science and customer insights. Being knowledgeable about current tools and methodologies will position you as a strong candidate who can leverage data for strategic decisions.
We think you need these skills to ace Senior Data & Insights Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Data & Insights Lead role. Focus on your leadership abilities, data analysis expertise, and any experience in customer-focused environments.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for the role and the company. Mention specific projects or achievements that showcase your ability to lead teams and drive strategic decisions.
Highlight Stakeholder Management Skills: In your application, emphasise your experience in managing relationships with senior stakeholders. Provide examples of how you've successfully navigated complex business environments and influenced decision-making.
Showcase Analytical Abilities: Include examples of your analytical skills in your application. Discuss how you've used data to inform decisions, improve performance, or enhance customer experiences in previous roles.
How to prepare for a job interview at Severn Trent Plc
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Senior Data & Insights Lead role. Familiarise yourself with Severn Trent's operations, especially how data impacts customer service and regulatory commitments. This will help you articulate how your experience aligns with their needs.
✨Showcase Leadership Experience
As this role involves leading a team, be prepared to discuss your leadership style and past experiences. Highlight specific examples where you've successfully guided teams through complex projects or challenges, particularly in data-driven environments.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this position, think of instances where you've effectively communicated with various stakeholders. Be ready to explain how you navigated conflicts and ensured alignment on strategic decisions.
✨Demonstrate Analytical Skills
Since the role requires strong analytical abilities, prepare to discuss your approach to data analysis. Bring examples of how you've used data to drive decisions or improve performance, and be ready to explain complex analyses in simple terms.