At a Glance
- Tasks: Install, maintain, and repair cutting-edge CNC and laser machinery for clients.
- Company: Severn Machines Ltd, a leader in efficient machinery solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting travel opportunities and a dynamic work environment await you!
- Why this job: Join a dedicated team and make a real impact on client operations.
- Qualifications: Proficiency in mechanical and electrical troubleshooting; customer service experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Severn Machines Ltd is a full-service provider specializing in helping clients achieve efficient and profitable operations using the right machinery. Our focus is on delivering high-quality overhauled CNC-controlled punching machines, combination punching-laser systems, laser cutting centers, and TRUMPF press brakes. Supported by our dedicated and well-trained team, we pride ourselves on our expertly organized systems, ensuring swift deployment and ongoing client satisfaction.
This is a full-time hybrid role located in Worcester, with a combination of on-site and remote work. The Field Service Technician will be responsible for installing, maintaining, and repairing machinery, including CNC-controlled punching machines and laser cutting systems.
- Key responsibilities include troubleshooting technical issues, conducting routine maintenance, training clients on machine operation, and collaborating with the support team to provide timely solutions.
- The role requires travel to client sites and ensuring customer satisfaction by delivering exceptional technical service and support.
Requirements:
- Proficiency in mechanical and electrical troubleshooting and diagnostics.
- Ability to install, maintain, and repair CNC-controlled and laser-based machinery.
- Experience in customer service and client training for machinery operation.
- Proficient in reading and interpreting technical manuals, diagrams, and schematics.
- Willingness to travel and flexibility to adapt to a hybrid work model.
- Technical certifications or qualifications in engineering or a related field are advantageous.
Technicus / Service Technicus in Worcester employer: Severn Machines Ltd
Severn Machines Ltd is an exceptional employer that values its employees by fostering a supportive and collaborative work culture. With a focus on professional development, we offer extensive training opportunities and the chance to work with cutting-edge technology in a hybrid role based in Worcester. Our commitment to employee satisfaction and client success makes us a rewarding place to build a meaningful career in the machinery service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technicus / Service Technicus in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with CNC-controlled machines and laser cutting systems. Share specific examples of how you've tackled technical issues or trained clients – it’ll make you stand out!
✨Tip Number 3
Be ready to adapt! Since this role involves a hybrid work model, demonstrate your flexibility during interviews. Talk about how you manage your time between on-site visits and remote work, and how you ensure customer satisfaction no matter where you are.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Field Service Technician.
We think you need these skills to ace Technicus / Service Technicus in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CNC-controlled and laser-based machinery. We want to see how your skills match up with what we do at Severn Machines Ltd, so don’t be shy about showcasing your technical certifications and relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in mechanical and electrical troubleshooting makes you a perfect fit for our team. Let us know why you want to join Severn Machines Ltd specifically!
Show Off Your Customer Service Skills:Since this role involves training clients and ensuring their satisfaction, make sure to highlight any previous customer service experience. We love candidates who can communicate effectively and provide exceptional support, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Severn Machines Ltd!
How to prepare for a job interview at Severn Machines Ltd
✨Know Your Machines
Make sure you brush up on your knowledge of CNC-controlled punching machines and laser cutting systems. Familiarise yourself with their functionalities, common issues, and maintenance practices. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving abilities and how you can contribute to client satisfaction.
✨Emphasise Customer Service Experience
Since the role involves training clients and ensuring their satisfaction, be ready to share experiences where you've provided excellent customer service. Highlight any instances where you went above and beyond to help a client understand machinery operation or resolve an issue.
✨Be Ready for Hybrid Work Questions
As this is a hybrid role, think about how you manage your time and tasks between on-site and remote work. Be prepared to discuss your flexibility and adaptability, as well as any tools or strategies you use to stay organised and effective in both environments.
