At a Glance
- Tasks: Install, maintain, and repair cutting-edge machinery while providing top-notch customer support.
- Company: Join Severn Machines Ltd, a leader in innovative machinery solutions.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Other info: Travel to exciting client sites and work in a dynamic, supportive team environment.
- Why this job: Make a real difference by helping clients optimise their operations with advanced technology.
- Qualifications: Mechanical and electrical troubleshooting skills; customer service experience is a must.
The predicted salary is between 30000 - 40000 € per year.
Severn Machines Ltd is a full-service provider specializing in helping clients achieve efficient and profitable operations using the right machinery. Our focus is on delivering high-quality overhauled CNC-controlled punching machines, combination punching-laser systems, laser cutting centers, and TRUMPF press brakes. Supported by our dedicated and well-trained team, we pride ourselves on our expertly organized systems, ensuring swift deployment and ongoing client satisfaction. Our commitment is to provide tailored solutions that meet and exceed client expectations.
This is a full-time hybrid role located in Worcester, with a combination of on-site and remote work. The Field Service Technician will be responsible for installing, maintaining, and repairing machinery, including CNC-controlled punching machines and laser cutting systems.
Key responsibilities include:
- Troubleshooting technical issues
- Conducting routine maintenance
- Training clients on machine operation
- Collaborating with the support team to provide timely solutions
- Traveling to client sites
- Ensuring customer satisfaction by delivering exceptional technical service and support
Qualifications:
- Proficiency in mechanical and electrical troubleshooting and diagnostics
- Ability to install, maintain, and repair CNC-controlled and laser-based machinery
- Experience in customer service and client training for machinery operation
- Proficient in reading and interpreting technical manuals, diagrams, and schematics
- Strong time management and problem-solving skills
- Willingness to travel and flexibility to adapt to a hybrid work model
- Technical certifications or qualifications in engineering or a related field are advantageous
- Previous experience working with TRUMPF machinery is a plus
Field Service Technician employer: Severn Machines Ltd
Severn Machines Ltd is an exceptional employer that values its employees by fostering a supportive and collaborative work culture in Worcester. With a focus on professional development, we offer extensive training opportunities and encourage growth within the company, ensuring our Field Service Technicians are equipped with the skills needed to excel. Our hybrid work model promotes a healthy work-life balance, while our commitment to client satisfaction allows you to take pride in delivering meaningful solutions to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Technician role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to demonstrate your mechanical and electrical troubleshooting abilities. Bring along examples of past projects or experiences that highlight your expertise with CNC-controlled and laser-based machinery.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready to tackle technical questions or even practical tests. Brush up on your knowledge of TRUMPF machinery and be prepared to discuss how you would handle specific troubleshooting scenarios. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative. Don’t forget to follow up after applying; a little nudge can go a long way in showing your enthusiasm for the role.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CNC-controlled and laser-based machinery. We want to see how your skills match up with what we do at Severn Machines Ltd, so don’t hold back on showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the Field Service Technician role and how your background in customer service and technical support makes you the perfect fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially when it comes to machinery!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Severn Machines Ltd
✨Know Your Machines
Make sure you brush up on your knowledge of CNC-controlled punching machines and laser cutting systems. Familiarise yourself with the technical specifications and common issues that arise with these machines, as this will show your potential employer that you're not just a technician, but someone who understands the intricacies of the equipment.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you had to think on your feet or adapt quickly to unexpected challenges. This will demonstrate your problem-solving abilities and your readiness for the role.
✨Emphasise Customer Service Experience
Since the role involves training clients and ensuring their satisfaction, be ready to share your experiences in customer service. Highlight any instances where you went above and beyond to help a client or improve their experience with machinery. This will illustrate your commitment to client satisfaction.
✨Prepare for Technical Questions
Expect to be asked technical questions related to mechanical and electrical troubleshooting. Brush up on reading technical manuals and schematics, as you might be tested on your ability to interpret these documents. Being well-prepared will give you confidence and show that you're serious about the position.
