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- Tasks: Lead global after sales support and ensure smooth customer service operations.
- Company: Severn Lamb & Trams International, a leader in transport systems.
- Benefits: Dynamic role with opportunities for international travel and career growth.
- Why this job: Combine your engineering skills with digital efficiency to make a real impact.
- Qualifications: Hands-on engineering experience and strong digital skills required.
- Other info: Ideal for proactive individuals who thrive in varied environments.
The predicted salary is between 36000 - 60000 £ per year.
Location: Alcester, UK
Do you combine practical engineering know-how with strong digital and organisational skills? Severn Lamb & Trams International are looking for a Service Lead to take ownership of our global after sales and service support function. You will play a key role in ensuring the smooth running of customer support, logistics, warehouse operations, documentation, and spares procurement for our world-class transport systems. This is a varied and rewarding role ideal for someone with strong technical skills, real-world engineering experience, and a proactive mindset. You will be the primary point of contact for global clients requiring service support for our road and rail visitor transport solutions.
Key Responsibilities:
- Lead first-line product support and coordinate service engineer visits
- Oversee warranty claims, repairs, maintenance, and spare part orders
- Develop detailed service documentation, operation & maintenance manuals, and spare parts lists
- Create and manage digital spares catalogues and repair operation times
- Oversee stock, shipping, and global delivery logistics
- Procure components and services while supporting wider project teams
What We’re Looking For:
- Strong hands-on engineering background - with real-world, practical experience
- High degree of computer literacy - confident working across digital systems, portals, and documentation tools
- Experience in procurement, logistics, and supply chain coordination
- Familiarity with engineering drawings and technical manuals
- Detail-oriented with a proactive, 'can-do' attitude
- Flexibility to travel internationally when required
- Full UK driving licence
This is a dynamic and varied role for someone who enjoys combining technical thinking with digital efficiency. If you’re ready to lead from the front and make a difference, we want to hear from you.
Service Lead in London employer: Severn Lamb SL
Contact Detail:
Severn Lamb SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service support function and think about how your engineering background can add value. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to logistics and procurement. Use real-world examples from your experience to demonstrate your skills and proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering know-how and digital skills. We want to see how your experience aligns with the role of Service Lead, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific responsibilities from the job description that excite you and how your proactive mindset can benefit us.
Showcase Your Technical Skills: Since we’re looking for someone with a strong hands-on engineering background, make sure to include any relevant technical skills or experiences. Whether it’s working with engineering drawings or managing logistics, let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Severn Lamb SL
✨Know Your Engineering Stuff
Make sure you brush up on your engineering knowledge and practical experience. Be ready to discuss specific projects you've worked on, especially those that relate to after-sales support or service management. This will show that you have the hands-on skills they’re looking for.
✨Get Familiar with Digital Tools
Since the role requires a high degree of computer literacy, take some time to familiarise yourself with common digital systems and documentation tools. If you can, practice using any relevant software or platforms that might be used in logistics or procurement.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling warranty claims or coordinating service engineer visits. Prepare examples from your past experiences that demonstrate your problem-solving skills and proactive mindset.
✨Show Your Flexibility
The job mentions international travel, so be prepared to discuss your flexibility and willingness to travel. Share any previous experiences where you had to adapt quickly to new environments or challenges, as this will highlight your adaptability.
