At a Glance
- Tasks: Support shop teams with enquiries, provide exceptional customer service, and assist in project implementation.
- Company: Join a compassionate organisation dedicated to making a difference in the community.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to work on exciting projects and events.
- Why this job: Be part of a team that values your input and helps you develop valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Key Responsibilities
- Act as first port of call for shop teams enquiries and questions both over the phone, and by email.
- Provide an exceptional level of customer service to the shop teams in both reactive and proactive situations.
- Predict questions from shops on implementation of projects and share these with the wider team to build knowledge.
- Assist in communication of new processes.
- Provide administration support for the wider retail team including invoices, purchase orders, gift aid, recycling, waste etc.
- In conjunction with the Associate Director of Trading and Retail Support Lead, assist in organising the annual retail conference to maximise its impact at a minimal cost to Severn Hospice.
- Assist in production of daily, weekly and monthly communications to shops, ensuring these are on message, on time, and meet the needs of the shop audience.
- Provide a high level of physical and electronic filing that complies with data protection and Severn Hospice policies.
- Manage relationships with suppliers in conjunction with the Retail Support Lead.
- Assist in procurement for shops, including stationery and consumables, ensuring Severn Hospice achieves a competitive price and high level of service.
- Contribute to project teams for new openings and refits and take responsibility for procurement in these projects.
- Provide excellent customer service, assistance, and accurate record keeping to Gift Aid donors and their accounts.
- Provide excellent customer service, assistance, and accurate record keeping for our external supporters/external new goods sellers.
- Assist with accurate record keeping to support compliance in areas such as Gift Aid and Gift Aid training, Health and Safety including COSHH and staff mandatory training.
- Appropriate and professional handling and recording of complaints in line with current procedures.
- Assist in the roll out of new goods products.
- Provide diary management for Associate Director of Trading when needed.
- Assist in stock takes and logistics of stock movement.
- Work alongside volunteers and supervise volunteer workload as appropriate.
- Manage and assist in various ad-hoc projects as required.
Retail Support Administrator in Shrewsbury employer: Severn Hospice
Severn Hospice is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to make a meaningful impact in the community. As a Retail Support Administrator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to a compassionate cause. Located in a vibrant area, our team enjoys a flexible work environment that fosters innovation and teamwork, all while providing outstanding service to our shop teams and supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Administrator in Shrewsbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Severn Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Severn Hospice!
We think you need these skills to ace Retail Support Administrator in Shrewsbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Severn Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Severn Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Severn Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Severn Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
