At a Glance
- Tasks: Provide IT support and solutions to colleagues in a busy hospice environment.
- Company: Severn Hospice, a caring and supportive workplace dedicated to excellent service.
- Benefits: Join a rewarding team with opportunities for personal growth and development.
- Other info: Be part of a proud team that values collaboration and support.
- Why this job: Make a real difference by helping staff use IT effectively in patient care.
- Qualifications: Tech-savvy problem-solver with great communication skills and IT knowledge.
The predicted salary is between 25000 - 30000 £ per year.
Severn Hospice is a very special place to work and we have an exciting opportunity in our busy IT team. Providing all our care requires our teams to feel confident and supported in the use of IT systems and we’re looking for a tech-savvy, proactive individual to be the go-to person for colleagues seeking IT assistance.
Being a natural problem-solver you’ll quickly gain an understanding of the issues at hand, be resilient in finding the root cause, provide creative solutions and identify when escalation of more complex problems is required. With great communication skills and a passion for excellent service you’ll offer prompt and efficient support, explaining resolutions clearly and simply with patience.
You’ll be confident with IT operating systems and applications and ideally be familiar with support ticketing systems. If you’re well-organised, and approachable with a can-do attitude and thrive in a highly rewarding and supportive environment within a team that works together with pride, we’d love you to get in touch.
Job Description and Person Specification can be found here: https://www.severnhospice.org.uk/vacancies/first-line-support-administrator/
First Line Support Administrator in Shrewsbury employer: Severn Hospice
Severn Hospice is an exceptional employer that fosters a supportive and collaborative work culture, making it an ideal place for individuals passionate about IT and helping others. With a focus on employee growth and development, you will have the opportunity to enhance your skills while contributing to a meaningful cause in a rewarding environment. Located in a vibrant community, our team takes pride in delivering excellent service, ensuring that every member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Administrator in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Severn Hospice on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd handle specific IT issues and be ready to showcase your problem-solving skills. We want to see that can-do attitude in action!
✨Tip Number 3
Show off your communication skills! During interviews, explain your thought process clearly when discussing solutions. Remember, it’s all about making complex ideas simple for others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive team at Severn Hospice.
We think you need these skills to ace First Line Support Administrator in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your tech-savvy nature and problem-solving abilities, as these are key for the First Line Support Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for excellent service and your communication skills. Share specific examples of how you've provided IT support in the past, making it clear why you're the perfect fit for our team.
Showcase Your IT Knowledge:Mention any experience you have with IT operating systems, applications, and support ticketing systems. This will demonstrate your confidence and readiness to tackle the challenges of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Severn Hospice
✨Know Your Tech Inside Out
Make sure you brush up on the IT operating systems and applications mentioned in the job description. Familiarise yourself with common issues and solutions, as well as any support ticketing systems they might use. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Be ready to explain your thought process and how you identified the root cause. This will demonstrate your natural problem-solving abilities and resilience, which are key for this role.
✨Communicate Clearly and Patiently
Practice explaining technical concepts in simple terms. During the interview, focus on showcasing your communication skills by being clear and patient in your responses. This is crucial for a role that involves helping colleagues who may not be as tech-savvy.
✨Emphasise Your Team Spirit
Severn Hospice values teamwork, so be sure to highlight your ability to work collaboratively. Share examples of how you've contributed to a team environment in the past and express your enthusiasm for being part of a supportive team that takes pride in their work.
