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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to pet care.
- Benefits: Competitive salary, 5 weeks annual leave, staff discounts, and mental health support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
- Other info: Enjoy a supportive team environment with clear career development pathways.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
Role Details:
- Location: To be based across our Craven Arms and Ludlow sites
- Contract: Permanent
- Hours: 34.4 hours per week
- Shift Pattern: Monday - Friday with a 1:4 share in the Saturday morning rota.
- The exact shift pattern will be:
- Monday: 08.30 - 18.30 at Ludlow
- Tuesday: 08.30 - 18.30 at Craven Arms
- Thursday: 08.30 - 13.30 at Ludlow
- Friday: 08.30 - 18.30 at Craven Arms
- 1:4 Saturdays: 08.30 - 12.00 at Ludlow
About CVS Vets:
Joining a CVS Vets‑owned practice is more than just starting a job—it’s the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first.
If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in‑house system efficiently
- Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
We understand that benefits matter. Here are just a few of the perks you’ll enjoy:
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5‑week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First‑Aiders
- And so much more!
For a full list of what we offer, click here: CVS Vets | What We Offer
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top‑tier client service and advance your career with us.
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in Craven Arms employer: Severn Edge Craven Arms
Contact Detail:
Severn Edge Craven Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Craven Arms
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets online. Familiarise yourself with their values and mission. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Veterinary Receptionist, like handling calls or dealing with distressed clients. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your empathy! In your conversations, highlight your ability to handle emotional situations with grace. Share examples from past experiences where you provided outstanding customer service, especially in challenging times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our supportive community at CVS Vets. Let’s get you started on this rewarding journey!
We think you need these skills to ace Veterinary Receptionist in Craven Arms
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting to show us you're the right fit for our team.
Tailor Your CV: Make sure your CV is tailored to the role of Veterinary Receptionist. Highlight your communication skills and customer service experience, as these are key to making clients feel welcomed and valued at our practice.
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and warmth. We want to see your personality come through while also demonstrating that you can handle the emotional aspects of the job with grace.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Severn Edge Craven Arms
✨Know Your Stuff
Before the interview, make sure you’re familiar with CVS Vets and their mission to put pets first. Research their values and services so you can show genuine interest and align your answers with what they stand for.
✨Showcase Your Empathy
As a Veterinary Receptionist, you'll need to handle emotional situations with grace. Prepare examples from your past experiences where you've demonstrated empathy and excellent customer service, especially in stressful scenarios.
✨Practice Communication Skills
Since the role involves managing communication and client interactions, practice articulating your thoughts clearly. You might want to role-play common scenarios, like handling a distressed pet owner or scheduling appointments efficiently.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well in a client-facing role.
