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- Tasks: Support business activities while learning essential skills in a dynamic environment.
- Company: Join Severn Arts, a vibrant organisation dedicated to enriching lives through music and arts.
- Benefits: Earn £8.50 per hour, gain practical experience, and enjoy a supportive learning atmosphere.
- Why this job: Perfect for those passionate about business and customer service, with opportunities for growth and development.
- Qualifications: Must have 4 GCSEs at grade 4 or above, including English and Maths.
- Other info: Work 37 hours a week, with one day dedicated to college or self-study.
Main purpose of the role: To learn and develop business-related competencies through supported practical experience in the workplace. To provide effective business support across all Severn Arts activities, combined with college-led learning, to become an effective Business Administrator.
About the role:
- Hours: 37 hours per week, including 1 day at college or self-study
- Salary: £8.50 per hour
- Reporting to: Office Manager
- Location: Severn Arts offices, Worcester
Responsibilities:
- To provide excellent customer service, ensuring that this remains a high priority at all times
- To act as point of contact for telephone and email enquiries, ensuring they are resolved or redirected as appropriate
- To input and process data accurately using Office 365 and other relevant software and systems, particularly maintaining the Severn Arts Customer Relationship Management (CRM) system with accurate, timely notes and updates
- To process requests from schools, staff, parents, and students regarding music teaching, timetable changes, and instrument provision
- To answer and handle queries and requests both internally and externally, via in person, phone, and email
- To assist in monitoring Severn Arts’ generic email accounts, responding or redirecting as needed
Person specification:
- At least 4 GCSEs at grade 4 or above, including English and Maths, or expected to achieve these
- Ability to contribute to and work effectively as part of a team
- Ability to engage with guidance and feedback
- Willingness to learn and develop new skills in the workplace
- Interest in business administration
- Ability to work accurately with attention to detail
- Ability to show initiative and a proactive approach
- Commitment to providing the best customer experience
The deadline for applications is Friday 30 May.
Business Administration Apprentice, Level 3 employer: Severn Arts
Contact Detail:
Severn Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administration Apprentice, Level 3
✨Tip Number 1
Familiarise yourself with Severn Arts and their activities. Understanding their mission and the services they provide will help you tailor your conversations during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since providing excellent customer service is a high priority for this role, consider role-playing common scenarios you might encounter, such as handling enquiries or resolving issues.
✨Tip Number 3
Brush up on your Office 365 skills. As you'll be using various software systems, including CRM tools, being proficient in these applications will give you an edge and demonstrate your readiness for the job.
✨Tip Number 4
Show your willingness to learn. During any interactions, emphasise your eagerness to develop new skills and adapt to the workplace environment, as this aligns perfectly with the apprenticeship's goals.
We think you need these skills to ace Business Administration Apprentice, Level 3
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Business Administration Apprentice.
Craft a Strong CV: Create a CV that showcases your relevant qualifications, including your GCSEs, any previous work experience, and skills related to customer service and administration. Make sure to format it clearly and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your willingness to learn and develop new skills, and provide specific examples of how you can contribute to Severn Arts' mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Business Administrator.
How to prepare for a job interview at Severn Arts
✨Research the Company
Before your interview, take some time to learn about Severn Arts. Understand their mission, values, and the services they provide. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Service Scenarios
Since providing excellent customer service is a key part of the role, think of examples from your past experiences where you successfully handled customer queries or complaints. Be ready to discuss these during the interview.
✨Show Your Willingness to Learn
As an apprentice, demonstrating a strong desire to learn and develop new skills is crucial. Be prepared to talk about how you’ve approached learning in the past and how you plan to grow in this role.
✨Practice Data Handling Questions
Given that the role involves processing data accurately, it’s a good idea to brush up on your skills with Office 365 and any relevant software. Be ready to discuss how you would ensure accuracy and attention to detail in your work.
