Strategy & Operations Manager

The Team & Role

As a Strategy & Operations Manager, you will play a pivotal role in leading and executing cross-functional projects that drive strategic initiatives across the company. You will manage the planning, execution, and completion of projects that align with SevenRooms’ growth objectives. This position requires a strong mix of project management expertise, analytical skills, and strategic thinking. You will work closely with leadership and teams across the business, including Product, Sales, Marketing, and Customer Success, leveraging your analytical skills to identify challenges, develop solutions, and ensure successful project execution. This role will report directly to the Senior Director, Corporate Strategy & Operations.

The Strategy & Operations team at SevenRooms is the driving force behind the company’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with SevenRooms' strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation. From strategic planning to operational execution, we play a crucial role in shaping the future of SevenRooms and supporting its continued success in the hospitality technology space.

What You’ll Do

• Project Management: Lead the end-to-end execution of multiple strategic projects, ensuring timely delivery, alignment with objectives, and measurable results.
• Cross-Functional Collaboration: Work closely with internal teams and stakeholders across departments to gather requirements, allocate resources, manage timelines, and ensure alignment with company goals.
• Strategic Planning: Assist the Senior Director, Corporate Strategy & Operations in developing and refining long-term strategic plans, ensuring that key initiatives are on track and aligned with SevenRooms’ objectives.
• Process Improvement: Identify inefficiencies and opportunities for process improvement across the organization, implementing best practices to enhance operations and increase overall performance.
• Stakeholder Communication: Act as the key liaison between departments and the leadership team, providing regular updates on project progress, risks, and opportunities.
• Data Analysis: Analyze data to assess project outcomes, measure success, and provide actionable insights that drive continuous improvement.
• Risk Management: Anticipate potential obstacles and proactively develop mitigation strategies to keep projects on track and within scope.
• Documentation & Reporting: Maintain detailed project documentation, including project plans, timelines, budgets, and progress reports, ensuring stakeholders are informed throughout the lifecycle of each project.
• Work directly with leadership: You will get the opportunity to work directly with the executive team, such as the CEO and SVP of Strategy & Operations on the most critical strategic initiatives and cross-functional projects at the company.

Who You Are

• 5+ years of experience in project management, consulting, strategy, or operations roles, preferably within a technology, SaaS, or hospitality environment.
• Bachelor’s degree in Business, Management, or a related field.
• PMP, Agile, or Scrum certification is a plus.
• Ability to take ownership of projects, work autonomously, and demonstrate initiative to drive change.
• Skilled in identifying issues, assessing risks, and finding creative solutions to ensure successful project outcomes.
• Strong project management skills, with experience in leading cross-functional teams and managing multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Analytical mindset with experience in data analysis, financial modeling, or KPI tracking to support data-driven decision-making.
• Strong organizational skills, attention to detail, and ability to work independently in a fast-paced environment.
• Proficiency in project management tools (e.g., Asana, Jira, Monday.com) and productivity software (e.g., Google Workspace, Microsoft Office).

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.