Sales Engineer - Strategic Sales

The Team & Role

As the Sales Engineer, you will manage all technical aspects of the SevenRooms sales cycle, including delivering product demonstrations, recommending solutions and providing industry & product expertise to help our prospects and clients succeed on the SevenRooms platform. You must be both sales-focused and technically capable. You will have the insight to make the connection between a customer's specific business problems and SevenRooms' solution, the customer-facing skills to communicate that connection, and the ability to partner with multiple technical and executive audiences. You will also have the technical skills to build demos, complete proof-of-concepts, Statements of Work, and map RFI/RFP requirements to our solutions. The role will also require working with existing customers to scope & execute complex client-side API integrations. This position will report into our Sales Engineering Leader.

The SevenRooms Revenue team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. We are a diverse, global team working to help our customer-facing teams meet their business goals through data solutions and deep product knowledge. We are a curious and solutions-driven group who work across the organization to move projects forward.

What You'll Do

• Facilitate a collaborative environment by partnering with Sales, Customer Success, Marketing and Product teams to support and close deals and support onboarding our clients to go live.
• Assist internal and client teams in both sales (60%) and post-live (40%) activities or needs.
• Manage post contract handoff to the implementation teams to ensure they are set up for success and have a smooth implementation.
• Engage with strategic customers who are looking for guidance on their digital technology stack.
• Understand their goals and their setup, and build project implementation plans to ensure success with SevenRooms.
• Provide how-to's and document walk-throughs of API and technical information to prospects and current customers, along with the ability to translate the needs of the customer back to Engineering and other team members.
• Leverage SevenRooms API to test use-cases, diagnose bugs, etc.
• Lead discovery sessions to identify goals and workflows, and guide discussions about how SevenRooms products can help them achieve their goals.
• Create and own SOWs while collaborating with Sales, Product, Implementation, and Customer Success to define work, cost, and timelines.
• Partner with Product Managers on any required or requested enhancements.
• Build relationships with partners internally and externally.
• Work with Partnerships to identify and manage relationships with 3rd parties (POS, Payments, Online Ordering, and more).
• Lead RFI/RFPs documentation that highlight the SevenRooms product to prospective clients and partners.

Who You Are

• 5+ years of experience with Product Management, Sales Engineering, Solutions Consulting, Technical Project Management, or similar fields.
• Experience breaking down and explaining complex information and technical concepts in a simple way.
• Ability to debate respectfully, encourage collaboration, and lead agreement.
• Passion to work with Enterprise level brands domestically and internationally.
• A balance of sales passion and technical skills to foster excitement in the project planning process.
• Experience supporting the Sales or Implementation cycles of SaaS solutions to GTM Operations, Engineering and Marketing functions.
• Experience analyzing large sets of data to create recommendations and provide guidance.
• Experience creating solutions architecture diagrams/visualizations.
• Experience answering security/privacy questionnaires.
• Previous experience and knowledge on API Building, scaling, and continued successful implementation of new products and features.
• Outstanding ability to thoughtfully explain problems and resolutions.
• Passion for creating an excellent customer experience and an interest in advocating for clients.