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For Companies At a Glance
- Tasks: Lead client onboarding, ensuring smooth product adoption and satisfaction.
- Company: Join SevenRooms, a leading platform transforming hospitality experiences globally.
- Benefits: Enjoy flexible work options, competitive pay, and unique employee perks.
- Why this job: Be part of a diverse team dedicated to customer success and innovative problem-solving.
- Qualifications: 2+ years in customer-facing roles, strong communication, and project management skills required.
- Other info: Participate in our Fresh Start Program for personal growth and well-being.
The predicted salary is between 36000 - 60000 £ per year.
The Team & Role
We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success. The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans.
What You’ll Do
- Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value.
- Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more.
- Account Management: Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those goals.
- Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs.
- Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption.
Who You Are
- 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology.
- Outstanding written and oral communication skills.
- Detail-oriented, strong critical thinking and problem-solving abilities.
- Strong project management experience.
- Comfortable working in a fast-paced, startup environment; highly collaborative.
What We Offer
- A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh.
- Equitable compensation: Our compensation packages are based on competitive external market data.
- Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
- Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit.
- Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement.
About SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often.
SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020), Inc. 5000 (2024, 2023, 2022), Ragan’s Platinum HR Awards Finalist (2022), Built in Best Places to Work NYC (2023, 2022, 2021, 2020), Built in Best Place to Work NYC - Midsize Companies (2023, 2022), VentureFizz Unique PTO (2022), Forbes Best Startup Employers (2022).
SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.
Onboarding Manager employer: SevenRooms
Contact Detail:
SevenRooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Familiarise yourself with the SevenRooms platform and its features. Understanding how our products work will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of SevenRooms on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your project management skills and customer success achievements. Tailoring your stories to align with the responsibilities of the Onboarding Manager role will make you stand out.
✨Tip Number 4
Research the latest trends in the hospitality technology sector. Being knowledgeable about industry developments will not only impress your interviewers but also show that you are proactive and passionate about the field.
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within the SaaS or hospitality technology sectors. Emphasise your project management skills and any specific achievements that demonstrate your ability to manage diverse implementation projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the responsibilities of the Onboarding Manager role. Use specific examples to illustrate your problem-solving abilities and your experience in driving product adoption.
Showcase Communication Skills: Since outstanding written and oral communication skills are essential for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a successful client interaction or project where your communication made a difference.
Highlight Technical Aptitude: Demonstrate your technical knowledge by mentioning any relevant software or tools you have used in previous roles. If you have experience with similar platforms, be sure to include that information to show your capability to help clients learn and optimise their use of the product.
How to prepare for a job interview at SevenRooms
✨Showcase Your Customer-Centric Approach
As an Onboarding Manager, your role revolves around understanding and addressing customer challenges. Be prepared to share examples from your past experiences where you successfully helped clients overcome obstacles and achieve their goals.
✨Demonstrate Project Management Skills
Highlight your ability to manage multiple projects simultaneously. Discuss specific tools or methodologies you've used in the past to keep projects on track and ensure high customer satisfaction, especially in a fast-paced environment.
✨Be Prepared to Discuss Technical Aptitude
Since you'll be expected to be a product expert, brush up on the technical aspects of the platform you'll be working with. Be ready to explain how you've helped clients optimise their use of similar technologies in previous roles.
✨Emphasise Collaboration and Teamwork
The role requires working closely with various stakeholders. Share instances where you've collaborated effectively with teams or external partners to drive successful outcomes, showcasing your ability to build relationships and communicate clearly.
