At a Glance
- Tasks: Lead a dynamic customer support team and ensure top-notch service for hospitality operators.
- Company: Join SevenRooms, a leading platform in the hospitality industry, now part of DoorDash.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Other info: Be part of a fast-paced, innovative company with a mission to empower local businesses.
- Why this job: Make a real impact by enhancing customer experiences and supporting a passionate team.
- Qualifications: 3+ years in technical customer support, strong coaching skills, and a passion for service.
The predicted salary is between 35000 - 45000 € per year.
About the Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed.
Shifts: Full-Time
About the Role
The Team Lead, Customer Support leads our UK-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You’re excited about this opportunity because you will…
- Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues.
- Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment.
- Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed.
- Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training.
- Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience.
We’re excited about you because…
- You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus.
- You know how to inspire, coach, and develop a high-performing remote team.
- You care deeply about delivering an outstanding customer experience every time.
- You’re a clear and confident communicator, both in writing and in person.
- You’re a strong problem solver who can handle complex and escalated issues with ease.
- You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards.
Team Lead, Customer Support - In-Store - UK in London employer: SevenRooms
SevenRooms is an exceptional employer that prioritises the growth and development of its employees within a dynamic and collaborative work culture. As a Team Lead in Customer Support, you will benefit from a supportive environment that values outstanding customer service, while also having access to unique opportunities for professional advancement in the thriving hospitality sector. With a commitment to empowering local businesses and fostering meaningful connections, SevenRooms offers a rewarding career path in a company that is at the forefront of innovation in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Customer Support - In-Store - UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. Think about how you would handle specific situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories that highlight your commitment to delivering outstanding experiences. Let us know how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SevenRooms.
We think you need these skills to ace Team Lead, Customer Support - In-Store - UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Lead role. Highlight your experience in customer support and any leadership roles you've had. We want to see how you can inspire and coach a team!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your writing skills. Keep it concise, professional, and engaging. Remember, we’re looking for someone who can communicate effectively with both customers and team members.
Highlight Problem-Solving Abilities:We love a good problem solver! Share examples of complex issues you've tackled in previous roles. This will show us that you can handle escalated situations with ease and provide the outstanding customer experience we strive for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SevenRooms
✨Know the Company Inside Out
Before your interview, make sure you research SevenRooms thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to inspire and coach a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your approach to fostering a positive and collaborative environment.
✨Prepare for Customer Scenarios
Expect to discuss how you would handle specific customer support scenarios. Think about complex issues you've resolved in the past and be ready to explain your thought process. This will showcase your problem-solving skills and your commitment to delivering outstanding customer experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, how success is measured, or what the onboarding process looks like. This shows that you're proactive and genuinely interested in contributing to the team's success.
