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For Companies At a Glance
- Tasks: Lead the implementation of our platform for enterprise customers, ensuring smooth onboarding and high adoption.
- Company: Join SevenRooms, a leading guest experience platform transforming the hospitality industry globally.
- Benefits: Enjoy flexible work options, competitive pay, equity, and a comprehensive benefits package.
- Why this job: Be part of a diverse team that values creativity, problem-solving, and customer success in a dynamic environment.
- Qualifications: 3+ years in Enterprise SaaS implementations; hospitality experience is a plus.
- Other info: Participate in our Fresh Start Program to curate your own meaningful experiences.
The predicted salary is between 36000 - 60000 £ per year.
The Team & Role
We are looking for an Implementation Manager at SevenRooms who will be responsible for driving initiatives aimed at a timely and accurate rollout of our platform for Enterprise customers. This role requires a holistic approach to the implementation lifecycle, including providing guidance throughout the onboarding process and the ability to consistently communicate the value of SevenRooms. The role is essential in the success of ensuring high adoption and overall customer lifetime value. The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer-centric approach. You will be joining a growing team and reporting directly to the Regional Lead. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategisers, and friendly humans.
What You’ll Do
- Collaboration: Work cross-functionally with teams at SevenRooms to ensure a consistent client experience from pre-sale to implementation for each onboarded and integrated customer.
- Enterprise Implementation: Oversee the implementation process of enterprise accounts including launch and timeline accuracy; help Customer Success Managers ensure that customers derive maximum value from their investments with SevenRooms.
- Project Management: Plan, schedule, and manage project timelines and activities from kick-off to training, ensuring each project is delivered on time and satisfies the desired outcomes of a SevenRooms implementation.
- Data Analysis: Ensure all key data is collected and entered as part of implementation to support data continuity as the client adopts new workflows within SevenRooms; be comfortable challenging clients that push back on providing complete datasets.
- Account Management: Plan and facilitate recurring project touch points to ensure clients are providing complete, quality data within expected timelines to support best practice adoption and timely go-live.
Who You Are
- 3+ years of experience in Enterprise SaaS implementations, preferably in hospitality.
- Hospitality industry experience is a plus.
- Experience partnering with Fortune 1000 companies or other large enterprise accounts.
- Detail-oriented with the ability to set priorities and be flexible in a high-growth environment.
- Excellent written communication and presentation skills.
- Solutions-oriented; proven track record of using your incredible problem-solving and interpersonal skills to achieve company goals.
- Ability to build consultative relationships with C-Suite stakeholders and have working experience interacting with cross-functional teams.
- Proven record of creating and maintaining project plans, monitoring open issues, and driving resolutions.
- Experience with Salesforce, Zoom, Smartsheet, Google Suite, and equivalent tools.
What We Offer
- A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh.
- Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry.
- Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
- Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit.
- Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement.
About SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often.
Implementation Manager, EMEA employer: SevenRooms
Contact Detail:
SevenRooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager, EMEA
✨Tip Number 1
Familiarise yourself with the hospitality industry and its specific challenges. Understanding the nuances of enterprise SaaS implementations in this sector will help you speak the language of potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the hospitality and SaaS sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at SevenRooms.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully managed timelines and client expectations, as this is crucial for the Implementation Manager role.
✨Tip Number 4
Showcase your problem-solving skills by preparing case studies or scenarios where you've overcome challenges in previous roles. This will highlight your solutions-oriented mindset, which is essential for success at SevenRooms.
We think you need these skills to ace Implementation Manager, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Enterprise SaaS implementations, particularly in the hospitality industry. Use specific examples that demonstrate your project management skills and ability to work with large enterprise accounts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at SevenRooms. Discuss how your background aligns with their mission of enhancing customer experiences and your approach to problem-solving in high-growth environments.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a successful client relationship you managed.
Highlight Relevant Tools Experience: Mention your familiarity with tools like Salesforce, Smartsheet, and Google Suite in your application. Providing context on how you've used these tools in past roles can strengthen your application.
How to prepare for a job interview at SevenRooms
✨Understand the Implementation Lifecycle
Familiarise yourself with the entire implementation lifecycle, especially how it applies to enterprise customers. Be prepared to discuss your experience in managing similar processes and how you can ensure a smooth onboarding experience.
✨Showcase Your Project Management Skills
Highlight your project management experience, particularly in planning and executing timelines. Be ready to provide examples of how you've successfully managed projects from kick-off to completion, ensuring all stakeholders were satisfied.
✨Communicate Value Effectively
Demonstrate your ability to communicate the value of a product or service clearly. Prepare to discuss how you've previously helped clients understand the benefits of a solution, especially in a SaaS context.
✨Prepare for Data-Driven Discussions
Since data analysis is crucial for this role, be ready to discuss how you've handled data collection and analysis in past implementations. Think of examples where you had to challenge clients on data completeness and how you navigated those conversations.
