Sales Engineer - Strategic Sales

The Team & Role

As the Sales Engineer, you will manage all technical aspects of the SevenRooms sales cycle, including delivering product demonstrations, recommending solutions and providing industry & product expertise to help our prospects and clients succeed on the SevenRooms platform. You must be both sales-focused and technically capable. You will have the insight to make the connection between a customer's specific business problems and SevenRooms' solution, the customer-facing skills to communicate that connection, and the ability to partner with multiple technical and executive audiences. You will also have the technical skills to build demos, complete proof-of-concepts, Statements of Work, and map RFI/RFP requirements to our solutions. The role will also require working with existing customers to scope & execute complex client-side API integrations. This position will report into our Sales Engineering Leader.

The SevenRooms Revenue team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. We are a diverse, global team working to help our customer-facing teams meet their business goals through data solutions and deep product knowledge. We are a curious and solutions-driven group who work across the organization to move projects forward.

What You'll Do

• Facilitate a collaborative environment by partnering with Sales, Customer Success, Marketing and Product teams to support and close deals and support onboarding our clients to go live.
• Assist internal and client teams in both sales (60%) and post-live (40%) activities or needs.
• Manage post contract handoff to the implementation teams to ensure they are set up for success and have a smooth implementation.
• Engage with strategic customers who are looking for guidance on their digital technology stack.
• Understand their goals and their setup, and build project implementation plans to ensure success with SevenRooms.
• Provide how-to's and document walk-throughs of API and technical information to prospects and current customers, along with the ability to translate the needs of the customer back to Engineering and other team members.
• Leverage SevenRooms API to test use-cases, diagnose bugs, etc.
• Lead discovery sessions to identify goals and workflows, and guide discussions about how SevenRooms products can help them achieve their goals.
• Create and own SOWs while collaborating with Sales, Product, Implementation, and Customer Success to define work, cost, and timelines.
• Partner with Product Managers on any required or requested enhancements.
• Build relationships with partners internally and externally.
• Work with Partnerships to identify and manage relationships with 3rd parties (POS, Payments, Online Ordering, and more).
• Lead RFI/RFPs documentation that highlight the SevenRooms product to prospective clients and partners.

Who You Are

• 5+ years of experience with Product Management, Sales Engineering, Solutions Consulting, Technical Project Management, or similar fields.
• Experience breaking down and explaining complex information and technical concepts in a simple way.
• Ability to debate respectfully, encourage collaboration, and lead agreement.
• Passion to work with Enterprise level brands domestically and internationally.
• A balance of sales passion and technical skills to foster excitement in the project planning process.
• Experience supporting the Sales or Implementation cycles of SaaS solutions to GTM Operations, Engineering and Marketing functions.
• Experience analyzing large sets of data to create recommendations and provide guidance.
• Experience creating solutions architecture diagrams/visualizations.
• Experience answering security/privacy questionnaires.
• Previous experience and knowledge on API Building, scaling, and continued successful implementation of new products and features.
• Outstanding ability to thoughtfully explain problems and resolutions.
• Passion for creating an excellent customer experience and an interest in advocating for clients.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.