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- Tasks: Support hospitality operators by troubleshooting issues and providing strategic solutions via email, phone, and chat.
- Company: Join SevenRooms, a dynamic part of DoorDash focused on world-class customer support.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a fast-paced startup environment.
- Other info: Exciting opportunities for growth in a collaborative team atmosphere.
- Why this job: Make a real impact by helping clients succeed with innovative hospitality tech solutions.
- Qualifications: Strong communication skills, problem-solving mindset, and experience in customer-facing roles.
The predicted salary is between 25000 - 30000 £ per year.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone.
- You bring a positive, collaborative attitude and thrive in team environments.
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
- You have a proven ability to build strong, trusted relationships with clients.
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
- You’re analytical and resourceful, with sharp problem-solving skills.
- You have a technical mindset and an interest in hospitality tech.
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
Technical Support Representative, In-Store in London employer: SevenRooms, a DoorDash company
Contact Detail:
SevenRooms, a DoorDash company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative, In-Store in London
✨Tip Number 1
Get to know the SevenRooms platform inside out! Familiarise yourself with its features and functionalities so you can confidently discuss how it can benefit potential clients. This knowledge will set you apart during interviews.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone, via email, or chat, being able to convey information clearly and empathetically is key. Role-play with a friend or use mock scenarios to sharpen your responses.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories in your interviews to demonstrate your analytical mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Representative, In-Store in London
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be supporting customers via email, phone, and chat, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to empathise with customers.
Tailor Your Experience: Highlight any relevant experience you have in customer support or hospitality tech. We want to see how your background aligns with the role, so be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Demonstrate Problem-Solving Skills: We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles. This will show us that you have the analytical mindset and resourcefulness we’re looking for.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at SevenRooms, a DoorDash company
✨Know the SevenRooms Platform Inside Out
Before your interview, take the time to familiarise yourself with the SevenRooms platform. Understand its features and how it benefits hospitality operators. This knowledge will help you demonstrate your technical mindset and show that you're ready to provide strategic solutions.
✨Practice Your Communication Skills
Since this role involves supporting customers via email, phone, and chat, practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend to build your confidence in delivering outstanding customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your analytical approach and resourcefulness, as these traits are crucial for troubleshooting technical problems effectively.
✨Be Ready to Juggle Tasks
In a fast-paced environment like SevenRooms, multitasking is key. Think of instances where you've managed multiple priorities simultaneously and be prepared to discuss how you maintained excellent follow-through while ensuring customer satisfaction.