At a Glance
- Tasks: Manage customer relationships and ensure their success with our innovative platform.
- Company: Join SevenRooms, a dynamic part of DoorDash focused on empowering hospitality businesses.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a diverse team dedicated to creative problem-solving and customer satisfaction.
- Why this job: Make a real impact in the hospitality industry while building strong client relationships.
- Qualifications: 3+ years in Customer Success or Account Management with excellent communication skills.
The predicted salary is between 50000 - 65000 € per year.
About the Team
The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.
About the Role
We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.
You’re excited about this opportunity because you will…
- Manage your book of business ensuring strong customer health and adoption.
- Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
- Develop success plans to ensure customer objectives are achieved.
- Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
- Maintain data integrity to track key metrics, specifically ROI.
- Analyze your findings and make recommendations to optimize for maximum revenue.
- Become an expert on the SevenRooms platform.
- Provide technical and business solutions while assisting with product adoption and optimization.
- Work seamlessly with various teams across SevenRooms.
- Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.
We’re excited about you because…
- You have 3+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills.
- You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects.
- You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives.
- You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back. In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining. As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
Senior Customer Success Manager in London employer: SevenRooms, a DoorDash company
At SevenRooms, part of DoorDash's innovative In-Store Business Unit, we pride ourselves on fostering a vibrant work culture that champions creativity and collaboration. As a Senior Customer Success Manager, you'll not only have the opportunity to drive meaningful relationships with our clients in the hospitality industry but also benefit from a supportive environment that prioritises employee growth and development. With access to cutting-edge technology and a commitment to empowering local businesses, you'll find your role here both rewarding and impactful.
Contact Detail:
SevenRooms, a DoorDash company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DoorDash and SevenRooms on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into the SevenRooms platform. Familiarise yourself with its features and how it benefits customers in the hospitality industry. Being able to discuss specific use cases will show your genuine interest and expertise, making you stand out as a candidate.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past roles where you’ve helped clients overcome challenges. Be ready to share these stories during interviews to demonstrate your ability to be a trusted advisor and build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and are familiar with the process. Let’s get you that dream job!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how your passion aligns with our mission to empower restaurant operators and enhance guest experiences.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples that demonstrate your ability to build relationships and drive customer success, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that communicates your ideas effectively. Remember, we’re looking for strong communication skills, so make every word count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at SevenRooms, a DoorDash company
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand key metrics like retention rates and upsell opportunities, as well as how to develop success plans. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves interacting with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with C-level executives or managed relationships in previous roles. This will highlight your ability to influence and build trust.
✨Be Data-Driven
Familiarise yourself with data analysis techniques relevant to customer success. Be prepared to discuss how you've used data to track customer health and make recommendations for optimisation. Showing that you can leverage data to drive decisions will set you apart from other candidates.
✨Understand the SevenRooms Platform
Take some time to learn about the SevenRooms platform and its features. Being able to speak knowledgeably about how it empowers hospitality operators will demonstrate your genuine interest in the role and the company. Plus, it shows that you're proactive and eager to contribute from day one.
