At a Glance
- Tasks: Lead client onboarding and manage multiple implementation projects for the SevenRooms platform.
- Company: Join a dynamic team at SevenRooms, part of DoorDash, focused on customer success.
- Benefits: Enjoy comprehensive benefits, a collaborative culture, and opportunities for career growth.
- Other info: Thrive in a fast-paced environment and collaborate across teams to drive product adoption.
- Why this job: Make a real impact by helping clients succeed with innovative hospitality technology.
- Qualifications: 2+ years in customer-facing roles, fluent in Italian, and strong project management skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
- You’re a clear and confident communicator, both in writing and in person.
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
- You’re experienced in managing projects and keeping things on track.
- You thrive in fast-paced, startup environments and love working collaboratively with others.
- Speak fluent Italian language.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Implementation Partner with Italian in London employer: SevenRooms, a DoorDash company
At SevenRooms, we pride ourselves on being an exceptional employer that values collaboration, innovation, and personal growth. Our Customer Success team thrives in a dynamic work culture where every team member is empowered to make impactful decisions and contribute their unique perspectives. With comprehensive benefits, a commitment to diversity and inclusion, and ample opportunities for professional development, we ensure our employees are supported in their journey towards success while making a meaningful impact in the hospitality industry.
Contact Details:
SevenRooms, a DoorDash company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Partner with Italian in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Implementation Partner, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online resources to refine your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to dive into the exciting world of customer success.
We think you need these skills to ace Implementation Partner with Italian in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for customer success and hospitality.
Tailor Your Application:Make sure to customise your application for the Implementation Partner role. Highlight your experience in customer-facing roles and how it relates to onboarding and project management. We love seeing how you can connect your skills to what we do at SevenRooms!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at SevenRooms, a DoorDash company
✨Know the Product Inside Out
Before your interview, make sure you understand the SevenRooms platform thoroughly. Familiarise yourself with its features and how it benefits hospitality operators. This will help you demonstrate your expertise and show that you're ready to guide clients effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple projects simultaneously. Use specific examples to illustrate how you've kept projects on track and aligned with customer goals. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
As a potential Implementation Partner, strong communication is key. Practice articulating your thoughts clearly, both in writing and verbally. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and approachable.
✨Emphasise Your Customer-Centric Mindset
During the interview, share examples of how you've put customers first in previous roles. Highlight your problem-solving skills and empathy when dealing with client challenges. This will resonate well with the Customer Success team's values and show that you’re a great fit for the role.
