At a Glance
- Tasks: Lead client onboarding and tailor solutions for hospitality operators using the SevenRooms platform.
- Company: Join DoorDash's innovative team, enhancing local economies through technology and logistics.
- Benefits: Comprehensive benefits, perks, and a commitment to employee well-being.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the hospitality industry while growing your career in a fast-paced environment.
- Qualifications: 2+ years in customer-facing roles, strong communication, and project management skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
- You’re a clear and confident communicator, both in writing and in person.
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
- You’re experienced in managing projects and keeping things on track.
- You thrive in fast-paced, startup environments and love working collaboratively with others.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Implementation Partner, In-Store in London employer: SevenRooms, a DoorDash company
At SevenRooms, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that you can thrive in your role as an Implementation Partner. Located in a dynamic environment, we offer competitive benefits and the chance to make a meaningful impact in the hospitality industry, all while being part of a team that values diverse perspectives and innovative solutions.
Contact Details:
SevenRooms, a DoorDash company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Partner, In-Store in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Implementation Partner. Highlight your project management skills and customer-facing experience to demonstrate your fit.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make decisions.
We think you need these skills to ace Implementation Partner, In-Store in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients succeed and how you can contribute to our team at SevenRooms.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles, especially in SaaS or hospitality tech. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:We appreciate clear communication, so keep your writing straightforward and to the point. Use bullet points if it helps convey your skills and experiences better—just make it easy for us to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SevenRooms, a DoorDash company
✨Know the Product Inside Out
Before your interview, make sure you understand the SevenRooms platform thoroughly. Familiarise yourself with its features and how it benefits hospitality operators. This will help you demonstrate your expertise and show that you're ready to guide clients effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple projects simultaneously. Use specific examples to illustrate how you've kept projects on track and aligned with customer goals. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Emphasise Your Customer-Centric Mindset
Since the role is all about client onboarding and support, share stories that showcase your empathy and problem-solving skills. Talk about how you've tailored solutions to meet client needs in previous roles, as this aligns perfectly with the customer-first approach at SevenRooms.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, so think of examples where you've worked closely with sales or customer success teams. Be ready to discuss how you facilitated smooth handoffs and drove product adoption, as this will demonstrate your ability to work well with others.
