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- Tasks: Support hospitality operators globally via email, phone, and chat to resolve technical issues.
- Company: Join SevenRooms, a dynamic part of DoorDash focused on exceptional customer support.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a fast-paced environment.
- Other info: Exciting opportunity for growth in a tech-driven hospitality environment.
- Why this job: Make a real impact by helping businesses thrive with your problem-solving skills.
- Qualifications: Strong communication skills and 1+ years in customer-facing roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone.
- You bring a positive, collaborative attitude and thrive in team environments.
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
- You have a proven ability to build strong, trusted relationships with clients.
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
- You’re analytical and resourceful, with sharp problem-solving skills.
- You have a technical mindset and an interest in hospitality tech.
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
Customer & Technical Support Representative in London employer: SevenRooms, a DoorDash company
Contact Detail:
SevenRooms, a DoorDash company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Technical Support Representative in London
✨Tip Number 1
Get to know the company inside out! Research SevenRooms and understand their mission, values, and the specifics of the Customer & Technical Support role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers via email, phone, and chat, it’s crucial to articulate your thoughts clearly and empathetically. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the SevenRooms team. Good luck!
We think you need these skills to ace Customer & Technical Support Representative in London
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about supporting customers through various channels, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t forget to highlight any experience you have in customer-facing roles.
Tailor Your Application: We want to see how you fit into our mission! Take the time to tailor your application to reflect your understanding of the hospitality tech space and how you can contribute to our team. Mention specific experiences that align with the job description.
Highlight Problem-Solving Skills: This role requires sharp problem-solving abilities, so be sure to include examples in your application where you've successfully resolved issues or provided strategic solutions. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SevenRooms, a DoorDash company
✨Know the SevenRooms Platform Inside Out
Before your interview, take the time to familiarise yourself with the SevenRooms platform. Understand its features and how it benefits hospitality operators. This knowledge will help you demonstrate your technical mindset and show that you're ready to provide strategic solutions.
✨Showcase Your Communication Skills
As a Customer & Technical Support Representative, strong communication is key. Practice articulating your thoughts clearly and concisely, both in writing and verbally. Consider role-playing common customer scenarios to highlight your ability to empathise and resolve issues effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and resourceful nature. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will showcase your problem-solving skills and your ability to prioritise tasks based on customer impact.
✨Familiarise Yourself with Support Tools
Since the role involves using tools like Zendesk, Jira, and Salesforce, make sure you have a basic understanding of these platforms. If you’ve used similar tools before, be ready to discuss your experience and how it can translate to this role. This will demonstrate your readiness to hit the ground running.