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For Companies At a Glance
- Tasks: Support customers throughout their journey, ensuring they achieve their business goals.
- Company: Join DoorDash's dynamic Customer Success Team, a leader in the hospitality industry.
- Benefits: Enjoy comprehensive benefits, a supportive work culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact by helping businesses thrive and delivering exceptional customer experiences.
- Qualifications: 2-3 years in Customer Success, fluent in French/Italian, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.
About the Role
We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.
You’re excited about this opportunity because you will…
- Manage your book of business ensuring strong customer health and adoption.
- Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
- Develop success plans to ensure customer objectives are achieved.
- Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
- Maintain data integrity to track key metrics, specifically ROI.
- Analyze your findings and make recommendations to optimize for maximum revenue.
- Become an expert on the SevenRooms platform.
- Provide technical and business solutions while assisting with product adoption and optimization.
- Work seamlessly with various teams across SevenRooms.
- Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.
We’re excited about you because…
- You have 2-3 years of experience working in a Customer Success role with excellent verbal and written communications skills.
- You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects.
- You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives.
- You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
- You are able to communicate fluently in French and/or Italian.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Customer Success Manager (French/Italian speaker) in London employer: SevenRooms, a DoorDash company
Contact Detail:
SevenRooms, a DoorDash company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French/Italian speaker) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DoorDash and SevenRooms on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into the SevenRooms platform. Familiarise yourself with its features and think about how you can help customers succeed using it. Show your passion for the hospitality industry and how you can make a difference!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms. Get comfortable presenting your ideas clearly and confidently, especially in French or Italian if you're applying for those language skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team. Make sure to highlight your customer success experience and any relevant projects you've managed.
We think you need these skills to ace Customer Success Manager (French/Italian speaker) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hospitality industry! Share experiences that highlight your passion for helping customers succeed and how you've tackled challenges in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our Customer Success Team!
Highlight Communication Skills: Since this role requires excellent verbal and written communication, showcase examples where you've effectively communicated with different stakeholders. Don't forget to mention your fluency in French and/or Italian!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at SevenRooms, a DoorDash company
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like retention rates and upsell opportunities. Be ready to discuss how you've used these metrics in your previous roles to drive customer satisfaction.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that highlight your ability to present ideas clearly. Think about times when you influenced stakeholders or resolved conflicts effectively, especially at executive levels.
✨Demonstrate Your Problem-Solving Skills
Be prepared to share specific instances where you tackled business challenges for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how your solutions led to successful outcomes.
✨Familiarise Yourself with SevenRooms
Research the SevenRooms platform and its features. Understanding how it empowers hospitality businesses will not only impress your interviewers but also help you articulate how you can contribute to their goals as a Customer Success Manager.