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For Companies At a Glance
- Tasks: Lead and inspire a team to drive customer success and engagement.
- Company: Join SevenRooms, a global leader in hospitality technology.
- Benefits: Competitive salary, flexible working hours, and professional growth opportunities.
- Other info: Dynamic team culture focused on collaboration and innovation.
- Why this job: Make a real impact by helping hospitality operators thrive with our platform.
- Qualifications: Experience in Customer Success and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We are a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers' business goals. We are customer-obsessed and thrive on turning challenges into long-term success.
About the Role
In this role, you will be responsible for managing managers and their respective teams, setting vision and strategy to ensure our clients achieve success with the SevenRooms platform. You will oversee strategic initiatives that drive adoption, retention, and long-term customer value across our VSB, SMB, and Enterprise segments. You will help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.
You are excited about this opportunity because you will…
- Team Leadership & Development: Mentor, inspire, and grow a high-performing team by setting clear performance and growth objectives and providing ongoing coaching and support.
- Customer Retention & Engagement: Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.
- Capacity & Resource Planning: Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the EMEA CSM teams.
- Cross-Functional Collaboration: Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
- Churn Risk Management: Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.
- Product Advocacy: Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.
We are excited about you because… You have experience in Customer Success.
Manager, Customer Success in London employer: SevenRooms, a DoorDash company - United Kingdom
Contact Detail:
SevenRooms, a DoorDash company - United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SevenRooms on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Since they’re all about customer obsession, think of examples from your past where you’ve gone above and beyond for customers.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've mentored teams or driven engagement in previous roles. They want someone who can inspire and grow a high-performing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the SevenRooms family.
We think you need these skills to ace Manager, Customer Success in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've helped customers achieve their goals and how you can bring that same energy to our team at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in managing teams and driving customer engagement, as these are key aspects of the role. We want to see how your skills align with our mission!
Be Data-Driven: Since this role involves tracking customer engagement and mitigating churn risks, include any relevant data or metrics from your past experiences. Show us how you've used data to make informed decisions and drive results in customer success.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s a great way to show your commitment to joining our team!
How to prepare for a job interview at SevenRooms, a DoorDash company - United Kingdom
✨Know the Company Inside Out
Before your interview, dive deep into SevenRooms. Understand their mission, values, and the specifics of the Customer Success team. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Manager, Customer Success, you'll be leading teams. Prepare examples that highlight your experience in mentoring and developing high-performing teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you've driven customer engagement and retention in previous roles. Share specific strategies you've implemented and the impact they had on customer satisfaction and loyalty.
✨Prepare for Data-Driven Discussions
Since the role involves tracking customer engagement through data tools, brush up on your analytical skills. Be prepared to discuss how you've used data to identify churn risks and implement proactive strategies in past positions.