At a Glance
- Tasks: Lead client onboarding and manage multiple implementation projects for the SevenRooms platform.
- Company: Join a global team at SevenRooms, dedicated to customer success in hospitality tech.
- Benefits: Inclusive culture, diverse teams, and opportunities for personal and professional growth.
- Other info: Thriving startup environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping clients succeed with innovative technology solutions.
- Qualifications: 2+ years in customer-facing roles, strong communication, and project management skills.
The predicted salary is between 40500 - 49500 £ per year.
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
- You’re a clear and confident communicator, both in writing and in person.
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
- You’re experienced in managing projects and keeping things on track.
- You thrive in fast-paced, startup environments and love working collaboratively with others.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.
Implementation Partner with Italian employer: SevenRooms, a DoorDash company - United Kingdom
SevenRooms is an exceptional employer that offers a unique opportunity for the Events Marketing Manager to shape the brand's presence across dynamic hospitality markets in EMEA. With a strong focus on employee autonomy, creative thinking, and cross-functional collaboration, the company fosters a vibrant work culture that encourages professional growth and innovation. Employees benefit from a supportive environment that values strategic partnerships and impactful experiences, making it an ideal place for those seeking meaningful and rewarding careers in event marketing.
Contact Details:
SevenRooms, a DoorDash company - United Kingdom Recruitment Team
