At a Glance
- Tasks: Handle customer enquiries via phone and face-to-face at our reception.
- Company: Join Sevenoaks District Council, a community-focused organisation.
- Benefits: Starting salary of £26,717, 24 days leave, and flexible working options.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Make a difference in customer care while enjoying a supportive work environment.
- Qualifications: Strong IT and communication skills; contact centre experience is a plus.
The predicted salary is between 26717 - 26717 € per year.
Sevenoaks District Council is seeking a Customer Solutions team member to handle telephone and face-to-face enquiries at the Argyle Road reception. This full-time role offers a starting salary of £26,717, 24 days of annual leave, and the option to work flexibly from home or the office after training.
Ideal candidates will possess strong IT and communication skills, with a vision for excellence in customer care. Prior experience in a contact centre is advantageous, and full training will be provided.
Hybrid Customer Care Advisor in Sevenoaks employer: Sevenoaks District Council
Sevenoaks District Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options post-training, generous annual leave, and a commitment to excellence in customer service, employees can thrive both personally and professionally in this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Care Advisor in Sevenoaks
✨Tip Number 1
Make sure you research Sevenoaks District Council and their customer care values. Knowing what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling enquiries both over the phone and face-to-face, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of your IT skills. Brush up on any relevant software or tools that might be used in customer care. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re keen on joining our team at StudySmarter!
We think you need these skills to ace Hybrid Customer Care Advisor in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer care, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively handle enquiries, both over the phone and face-to-face.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention your relevant experience, especially if you've worked in a contact centre before, and how it aligns with the vision for excellence in customer care.
Highlight Your IT Skills:Strong IT skills are a must for this position. In your application, be sure to mention any relevant software or systems you’re familiar with. This will show us that you’re ready to hit the ground running and adapt to our tools quickly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Sevenoaks District Council
✨Know Your Customer Care Basics
Before the interview, brush up on your customer care principles. Understand what excellent customer service looks like and be ready to share examples from your past experiences, especially if you've worked in a contact centre before.
✨Show Off Your IT Skills
Since strong IT skills are essential for this role, make sure you’re familiar with common software used in customer service. If you have experience with specific tools or systems, mention them during the interview to demonstrate your readiness.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team at Sevenoaks District Council. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Think about asking about their approach to customer care or how they support team members working flexibly.
