At a Glance
- Tasks: Support vulnerable tenants and landlords to improve housing stability and wellbeing.
- Company: Join a forward-thinking team at Sevenoaks District Council.
- Benefits: 28 days annual leave, pension scheme, and employee discounts.
- Other info: Hybrid working model with opportunities for social activities and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in providing support and advice to vulnerable customers.
The predicted salary is between 30000 - 40000 £ per year.
Our HERO Service focuses on our customers and looks to assist residents impacted by the cost-of-living crisis to help improve their quality of life. You’ll deliver a high quality, proactive tenancy sustainment service that helps vulnerable or at risk tenants sustain their tenancy, improve wellbeing, and navigate financial, social, and practical challenges. The role focuses on early intervention, income maximisation, and holistic support to prevent tenancy breakdown and homelessness.
You’ll work with tenants and private landlords giving general advice and support around the Renters Rights Act 2025 to prevent evictions and resolve tenancy issues. You’ll work in the heart of our community by providing face to face person centred support at a range of Sevenoaks District Council Landlord Forums and community-based outreach locations where you’ll be working with tenants and landlords to address issues such as rent arrears, anti social behaviour, welfare benefits, and wider support needs.
You will deliver intervention and preventative initiatives to maximise opportunities for the customer by delivering sustainable outcomes for those most in need, promoting alternative options to serving notice by exploring tenancy sustainment options. In turn, you’ll have the opportunity to develop your skills by participating in Corporate working groups to develop coordinated partnerships with internal and external partners.
If you have experience in providing advice and support and dealing with vulnerable customers, you’ll know it takes effective communication and empathy as well as the ability to work to deadlines and in difficult situations. This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).
What’s in it for you? You’ll be part of a supportive and forward-thinking team tackling real issues in the private rented sector. This is a varied and rewarding role where your work directly contributes to safer housing and stronger communities.
Benefits
- Enhanced annual leave of 28 days (excluding bank holidays)
- Additional leave after 5 years of service
- Generous Local Government Pension Scheme
- Opportunities to join in with social activities
- Employee benefits including discounts on shopping, travel and days out
- Tusker car salary sacrifice scheme
- Access to BUPA Employee Assistance Programme (24/7 wellbeing support)
HERO Service Tenancy Sustainment Officer in Sevenoaks employer: Sevenoaks District Council
As a HERO Service Tenancy Sustainment Officer with Sevenoaks District Council, you will join a compassionate and proactive team dedicated to improving the lives of vulnerable residents facing the cost-of-living crisis. Our supportive work culture prioritises employee wellbeing and professional growth, offering enhanced annual leave, a generous pension scheme, and opportunities for community engagement. With a hybrid working model and a focus on meaningful impact, this role provides a unique chance to contribute to safer housing and stronger communities in the heart of Sevenoaks.
Contact Details:
Sevenoaks District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HERO Service Tenancy Sustainment Officer in Sevenoaks
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Sevenoaks District Council!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Sevenoaks District Council that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace HERO Service Tenancy Sustainment Officer in Sevenoaks
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Sevenoaks District Council. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Sevenoaks District Council.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Sevenoaks District Council!
How to prepare for a job interview at Sevenoaks District Council
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Sevenoaks District Council resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the HERO Service Tenancy Sustainment Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
