At a Glance
- Tasks: Join our team to assist customers via phone and face-to-face at our reception.
- Company: Friendly and supportive environment at Sevenoaks District Council.
- Benefits: Starting salary of £26,717, 24 days annual leave, and flexible working options.
- Other info: Full training provided, with opportunities for growth and development.
- Why this job: Make a difference in customer care while developing your skills in a dynamic team.
- Qualifications: Strong communication and IT skills; previous customer service experience is a plus.
The predicted salary is between 26717 - 26717 € per year.
Join our friendly Customer Solutions team. You will answer telephone enquiries, assist face‑to‑face enquiries at the Argyle Road reception, and work as part of a team on a shift rota covering Monday–Thursday 8:30 am–5:00 pm and Friday 8:30 am–4:45 pm.
Responsibilities
- Answer telephone enquiries and questions on council‑wide issues using IT systems.
- Assist with face‑to‑face enquiries at the main reception (Argyle Road offices).
- Work flexible hours, including after full training from home or from the office.
- Resolve customer enquiries constructively to ensure satisfaction.
- Collaborate with colleagues as part of a team.
Qualifications
- Vision for excellence in customer care.
- Strong IT skills and excellent communication skills (oral and written).
- Flexible approach to working and self‑motivation.
- Previous contact centre / customer service experience is advantageous; full training will be provided.
Benefits
- Starting salary £26,717.
- 24 days annual leave.
- Full‑time position (37 hours per week).
Equal Opportunities Statement
Sevenoaks District Council is committed to being an Equal Opportunities Employer.
Customer Advisor in Sevenoaks employer: Sevenoaks District Council
Sevenoaks District Council is an excellent employer, offering a supportive work culture that prioritises customer care and teamwork. With a competitive starting salary of £26,717, generous annual leave, and flexible working options post-training, employees are encouraged to grow and develop their skills in a friendly environment. Located at the Argyle Road offices, the council fosters a commitment to equal opportunities, making it a rewarding place for those seeking meaningful employment in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Sevenoaks
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sevenoaks District Council. Understanding their values and mission will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering enquiries and resolving issues during the interview.
✨Tip Number 3
Show off your IT skills! Be ready to demonstrate your proficiency with IT systems during the interview. Maybe even mention any specific software you’ve used in previous roles that could be relevant.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key in customer service roles.
We think you need these skills to ace Customer Advisor in Sevenoaks
Some tips for your application 🫡
Show Your Customer Care Skills:When writing your application, make sure to highlight your vision for excellence in customer care. Share specific examples of how you've gone above and beyond for customers in the past – this will show us that you’re a great fit for our team!
Be Clear and Concise:We love clear communication! Keep your application straightforward and to the point. Use simple language and avoid jargon, so we can easily see your strengths and experiences without getting lost in complicated phrases.
Tailor Your Application:Make sure to tailor your application to the role of Customer Advisor. Mention your IT skills and any relevant experience in customer service. This shows us that you’ve done your homework and are genuinely interested in joining our friendly team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining us!
How to prepare for a job interview at Sevenoaks District Council
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what excellent customer care looks like and be ready to share examples of how you've provided it in the past. This will show that you have a vision for excellence, which is key for the role.
✨Familiarise Yourself with IT Systems
Since the job involves using IT systems to answer enquiries, make sure you're comfortable with common software and tools used in customer service. If you can, practice navigating similar systems or even look up FAQs about the ones mentioned in the job description.
✨Prepare for Teamwork Questions
As collaboration is essential in this role, think of times when you've worked effectively in a team. Be ready to discuss how you contributed to team success and resolved conflicts. This will demonstrate your ability to work well with colleagues.
✨Show Flexibility and Self-Motivation
The role requires a flexible approach to working hours. Be prepared to discuss your availability and willingness to adapt. Share examples of how you've motivated yourself in previous roles, especially in a customer service context, to highlight your proactive attitude.
